Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Leonardo Buendía Da Silva

Automotive Engineer
Quito

Summary

Automotive Engineer with over 6 years of experience managing technical and commercial operations in the automotive industry. Proven ability to lead teams, design strategies to meet business objectives, and co-found a restoration workshop that reached break-even in under 3 years. Currently pursuing a Master’s in Motorsport Engineering online through Monlau Motul Technical School in Barcelona. Career highlights include strategic leadership in high-volume service environments, rapid promotions, and hands-on expertise in workshop operations, customer service, and financial oversight. Recognized for an analytical mindset, effective leadership, and the ability to transform processes into business opportunities.

Overview

9
9
years of professional experience
4
4
Certifications
3
3
Languages

Work History

Operations Manager / Co-founder

Old Soul Customs
07.2021 - 05.2024
  • Founded and launched a specialized automotive restoration workshop.
  • Designed and implemented processes for restoration, mechanical services, procurement, and import control.
  • Negotiated with suppliers to secure optimal cost-benefit outcomes.
  • Managed budgeting and cash flow to ensure financial stability.
  • Key achievement: Reached break-even in under three years through strategic planning and operational efficiency.

Technical Service Manager

Automotores y Anexos S.A.
06.2020 - 07.2021
  • Led multidisciplinary teams across service, sales, and customer support (15 people).
  • Upscaled the average service ticket from $180 to $308 during the pandemic.
  • Developed and executed commercial strategies aligned with the company's goals.

Sales & Customer Service Coordinator

Automotores y Anexos S.A.
06.2019 - 06.2020
  • Managed daily operations with a flow of up to 80 vehicles per day.
  • Achieved 104% of the annual budget and reached an NPS of 88%.
  • Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.

Technical Service Advisor

Automotores y Anexos S.A.
02.2018 - 06.2019
  • Delivered diagnostics and technical support for maintenance and repair.
  • Promoted twice in three years due to performance, and leadership potential.

Service Advisor

Taller MC
02.2016 - 05.2016
  • Performed vehicle diagnostics and assessed the aesthetic condition for work orders.
  • Delivered maintenance services with attention to detail and customer needs.

Workshop Manager

Tuerca de Mente
02.2015 - 02.2016
  • Diagnosed automotive issues, and oversaw preventive and corrective maintenance.
  • Managed daily workshop operations, ensuring service quality, and workflow efficiency.

Education

Master’s - Motorsport Engineering

Monlau Motul Technical School
Barcelona
10-2025

Bachelor’s - Automotive Engineering

Universidad Internacional Del Ecuador (UIDE)
Quito, Ecuador
01.2017

Skills

Technical & Analytical

Certification

Fundamentos Profesionales de IA Generativa – LinkedIn & Microsoft (2025) Core principles of generative AI, ethical applications, and professional use cases in business environments.

Timeline

Operations Manager / Co-founder

Old Soul Customs
07.2021 - 05.2024

Technical Service Manager

Automotores y Anexos S.A.
06.2020 - 07.2021

Sales & Customer Service Coordinator

Automotores y Anexos S.A.
06.2019 - 06.2020

Technical Service Advisor

Automotores y Anexos S.A.
02.2018 - 06.2019

Service Advisor

Taller MC
02.2016 - 05.2016

Workshop Manager

Tuerca de Mente
02.2015 - 02.2016

Master’s - Motorsport Engineering

Monlau Motul Technical School

Bachelor’s - Automotive Engineering

Universidad Internacional Del Ecuador (UIDE)

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Leonardo Buendía Da SilvaAutomotive Engineer