Ida María Vargas Freire
Magister Business Administration
Cdla. Urdesa Central, Guayaquil
Summary
Serviced-focused Branch Manager at Ecuador, with more than 20 years of experience in the maritime industry, oriented on increasing revenue while managing the business and leading people.
Uninterrupted career, at Inchcape Shipping Services, including adm-finance, port operational, commercial regional projects, and managing roles. Dedicated to deliver positive customer outcomes, driving business growth in competitive markets, close monitor of KPI's, consistently executing and completing multiple tasks on a challenging industry with strong work values, meticulous leadership and strategic planning for the execution of the business plans.
Overview
26
26
years of professional experience
14
14
years of post-secondary education
Work History
Branch Manager and Commercial (MSM Ecuador)
Inchcape Shipping Services
09.2017 - Current
- Follow Group strategies to develop and expand existing customer, resulting in increase annual sales.
- Meet deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch control handling and coaching employees on company protocol, including liner and marine services operations.
- Maintained friendly and professional customer interactions.
- Meet budget and forecasted trends.
- Close monitor of company KPI's, complying with guidelines and requirements of Head Office.
- Resolved issues impacting sales management and business operations in general.
- Generated financial and operational reports to assist regional management with business strategy.
- General control of local branch, managing over average of 80 jobs per month.
- Expanding from Marine Service scope business to Liner attendance, applying commercial techniques with local market.
Operations Manager
Inchcape Shipping Services
07.2012 - 08.2017
- Contribute to development of operational strategy as part of the overall business.
- Ensure service delivery to customers in port operation and marine service.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and deadlines.
- Ensure operations KPI's from vessel prospects until departure, with fast and professional manner.
- Involve and supervise all operations activities for Ecuador, including port visits, vessel boarding, documental duties, and others.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Interacted well with customers to build connections and nurture relationships with customers.
Operations Agent & Documental
Inchcape Shipping Services
01.2007 - 06.2012
- Handling all customs related matters within Ecuador responsibilities.
- Registering BLs at customs systems and carriers systems.
- Customer service desk for customers.
- Operations boarding representative for cruises and reefer vessels.
- Preparation of all documentation to support activities of operations.
- Registration of systems invoices with the approval of operations.
- Planning and executing all operations related, including PDAs to carriers.
- Focal point for cruise customers in full operations, and reefer customers for documental registration.
- ISO internal auditor for South America and in charge of the full implementation at our office location.
General & Finance Assistant
Inchcape Shipping Services
03.2001 - 12.2006
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Enforced quality assurance protocols.
- Analyzed customer feedback data to identify areas of improvement and develop solutions jointly with operational and general manager.
- Handling finance assistant duties in relates of journals registration and DA clerk duties.
- General assistant to Management areas serving as general administration.
Assistant Secretary
Inchcape Shipping Services
06.2000 - 02.2001
- Communication systems support including telex functions.
- Compiled data and assisted in timely reporting.
- Support Administrative assistant and Human Resources departments.
High School Internship Practices
Inchcape Shipping Services
02.1999 - 01.2000
- During the complete period, intermittent internship as per request of specific jobs at the company for organizing files and typing role.
- Gained valuable experience working within shipping industry and company concepts.
Education
MBA - Business Administration And Management
Universidad Tecnológica Empresarial De Guayaquil
Guayaquil, Ecuador 08.2018 - 08.2020
Commercial Engineer - International Commerce
Universidad Laica Vicente Rocafuerte De Guayaquil
Guayaquil, Ecuador 02.2000 - 10.2006
High School Diploma -
Colegio Americano De Guayaquil
Guayaquil, Ecuador 05.1994 - 01.2000
Skills
Microsoft Office
Management Leadership
Sales Excellence
Business Development
Coaching and mentoring
Languages
Spanish
English
Accomplishments
- Successfully converting a 500K location to a 1.7M year revenue during my leading management (closing figure 2023).
- Current positioning ISS Ecuador with 11% of the market share (leading cruise, roro, container segments).
- Grow through a diversification from pure port agency to local cargo freight management expansion.
- 2022 Inchcape Worldwide Award - 1st runner category "Support".
Certifications & Industry Appointments
2024-02 – Current
3rd Vocal Director of the Educational Shipping Foundation
Fundación Educativa Cámara Marítima del Ecuador
2021-01 – Current
Principal Commissary of the Ecuadorian Shipping Chamber
Cámara Marítima del Ecuador
2006-08
ISO Internal Auditor (9001-2000)
Bereau Veritas Ecuador
Timeline
MBA - Business Administration And Management
Universidad Tecnológica Empresarial De Guayaquil
08.2018 - 08.2020
Branch Manager and Commercial (MSM Ecuador)
Inchcape Shipping Services
09.2017 - Current
Operations Manager
Inchcape Shipping Services
07.2012 - 08.2017
Operations Agent & Documental
Inchcape Shipping Services
01.2007 - 06.2012
General & Finance Assistant
Inchcape Shipping Services
03.2001 - 12.2006
Assistant Secretary
Inchcape Shipping Services
06.2000 - 02.2001
Commercial Engineer - International Commerce
Universidad Laica Vicente Rocafuerte De Guayaquil
02.2000 - 10.2006
High School Internship Practices
Inchcape Shipping Services
02.1999 - 01.2000
High School Diploma -
Colegio Americano De Guayaquil
05.1994 - 01.2000
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