Zuleika Díaz
Employee
Summary
Experienced in development, lesson planning, and instructional alignment. A proficient planner, problem-solver, and analytical leader with a sharp attention to detail and solid judgment. Focused on continual improvement, with a decisive, practical, and strategic approach to leading operations and teams.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Tutoring Supervisor
Public Speaking and Debate
05.2023 - 01.2025
- Actively participated in tutoring children for debates and public speaking events, honing skills in advocacy and communication.
- Maintained detailed records of student progress, enabling targeted interventions and support where needed.
- Organized regular staff meetings for knowledge sharing, collaborative problem-solving, and building strong team dynamics among tutors.
Call Center Representative
Pools AF
03.2023 - 03.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Chair and Manager
Global Perspective
01.2021 - 01.2024
- Lead and collaborate with the development team to promote global awareness and cross-cultural understanding.
- Manage website design, content, and SEO, focusing on marketing, branding, and logo design.
- Organize and lead discussions and events related to international relations, and global issues.
- Fostered relationships with stakeholders, promoting collaboration and partnership opportunities.
- Maintained impartiality and objectivity during meetings and decision-making.
Member Service Representative
Sherlock Consulting
05.2022 - 06.2023
- Contributed to discussions on business consulting, entrepreneurial goals, and strategic planning.
- Focused on applying consulting methodologies to business issues, including international market analysis and socio-economic strategies.
- Call assistant.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Education
Primary school -
American School of Guayaquil
01.2012 - 01/2019
High School Diploma -
American School of Guayaquil
01/2019 - 01/2025
Skills
Public Speaking
Extra-Curricular Activities
Involved in an environmental research with the major of Samborondón (near city) about environmental and urban development. Trained to assist as call center representative through internships in local businesses such as Pintusariato and M&M Grinder.
Timeline
Tutoring Supervisor
Public Speaking and Debate
05.2023 - 01.2025
Call Center Representative
Pools AF
03.2023 - 03.2024
Member Service Representative
Sherlock Consulting
05.2022 - 06.2023
Chair and Manager
Global Perspective
01.2021 - 01.2024
Primary school -
American School of Guayaquil
01.2012 - 01/2019
High School Diploma -
American School of Guayaquil
01/2019 - 01/2025
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