Summary
Overview
Work History
Education
Skills
Extra-Curricular Activities
Experience
Timeline
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Zuleika Díaz

Zuleika Díaz

Employee

Summary

Experienced in development, lesson planning, and instructional alignment. A proficient planner, problem-solver, and analytical leader with a sharp attention to detail and solid judgment. Focused on continual improvement, with a decisive, practical, and strategic approach to leading operations and teams.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Tutoring Supervisor

Public Speaking and Debate
05.2023 - 01.2025
  • Actively participated in tutoring children for debates and public speaking events, honing skills in advocacy and communication.
  • Maintained detailed records of student progress, enabling targeted interventions and support where needed.
  • Organized regular staff meetings for knowledge sharing, collaborative problem-solving, and building strong team dynamics among tutors.

Call Center Representative

Pools AF
03.2023 - 03.2024
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Chair and Manager

Global Perspective
01.2021 - 01.2024
  • Lead and collaborate with the development team to promote global awareness and cross-cultural understanding.
  • Manage website design, content, and SEO, focusing on marketing, branding, and logo design.
  • Organize and lead discussions and events related to international relations, and global issues.
  • Fostered relationships with stakeholders, promoting collaboration and partnership opportunities.
  • Maintained impartiality and objectivity during meetings and decision-making.

Member Service Representative

Sherlock Consulting
05.2022 - 06.2023
  • Contributed to discussions on business consulting, entrepreneurial goals, and strategic planning.
  • Focused on applying consulting methodologies to business issues, including international market analysis and socio-economic strategies.
  • Call assistant.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.

Education

Primary school -

American School of Guayaquil
01.2012 - 01/2019

High School Diploma -

American School of Guayaquil
01/2019 - 01/2025

Skills

Public Speaking

Extra-Curricular Activities

Involved in an environmental research with the major of Samborondón (near city) about environmental and urban development. Trained to assist as call center representative through internships in local businesses.

Experience

Actively member of United Nations club (Global perspective) since 2021

Experience on chairing, preparing students

Best Delegate FIDA (MINU Argentina 2021) (virtual)

Honorable mention UN WOMEN (UEES MUN 2022)

Honorable mention UNODC (UCSG MUN 2022)

Honorable mention UNHCR (CAENU MUN 2023)

How to be a great delegate workshop? (CAG, 2023)

Workshopper (Human Rights Day CAG 2023)

Chairing Magistrate of the International Court of Justice

(CAG CORPEDUCAR MUN 2023)

Chairing UN WOMEN (CAH MUN 2024)

Timeline

Tutoring Supervisor

Public Speaking and Debate
05.2023 - 01.2025

Call Center Representative

Pools AF
03.2023 - 03.2024

Member Service Representative

Sherlock Consulting
05.2022 - 06.2023

Chair and Manager

Global Perspective
01.2021 - 01.2024

Primary school -

American School of Guayaquil
01.2012 - 01/2019

High School Diploma -

American School of Guayaquil
01/2019 - 01/2025

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