ZUKO BHABHAZELA
HOSPITALITY MANAGEMENT
St Francis Bay
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Store Manager
Off The Menu Food Emporium & Deli
10.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Front and Back Desk Receptionist (trainee)
Southern Sun Callinan Hotel Cape Town
01.2021 - 07.2021
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Enhanced customer satisfaction by efficiently managing front and back desk operations.
- Supported office management with inventory control, ordering supplies as needed to maintain operational efficiency.
- Improved office workflow by accurately managing data entry tasks for timely record updates.
- Boosted office organization by maintaining up-to-date records and filing systems.
Food and Beverage Server
Hilton Hotel City Center Cape Town
01.2019 - 12.2019
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Greeted guests warmly to foster welcoming environment.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Adhered to health and safety standards while handling food and beverages.
STORE MANAGER
HUNGRY LYON
6 2017 - 01.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
Diploma in Hospitality management - Calinary Studies
Walter Sisulu University
Mthatha, South Africa09.2021
Human resource management - Human Resources Management
King Sabatha Dalidyebo Tvet Collage
Mthatha, South Africa06.2017
Skills
CREATIVE THINKING AND TEAM BUILDING
Personal Information
- Date of Birth: 04/13/92
- Gender: MR
- Nationality: AFRICAN
- Marital Status: SINGLE
References
- MR A. KISTAN, HOTEL SKY CAPE TOWN, FRONT OFFICE MANAGER, akistan@hotelsky.co.za, 0745876008
- MR G MARCUS, OFF THE MENU FOOD EMPRIUM RESTAURANT, OPERATIONAL MANAGER, 0724572161
- MS C WILLIAMS, SOUTHERN SUN THE CULLINAN HOTEL, HUMAN RESOURCE MANAGER, Cherlywilliams@sogosun.co.za, 0662710532
Certification
Licensed [driver's license- code 10]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
Off The Menu Food Emporium & Deli
10.2021 - Current
Front and Back Desk Receptionist (trainee)
Southern Sun Callinan Hotel Cape Town
01.2021 - 07.2021
Food and Beverage Server
Hilton Hotel City Center Cape Town
01.2019 - 12.2019
STORE MANAGER
HUNGRY LYON
6 2017 - 01.2018
Diploma in Hospitality management - Calinary Studies
Walter Sisulu University
Human resource management - Human Resources Management
King Sabatha Dalidyebo Tvet Collage
Licensed [driver's license- code 10]
2024-05
Certification of wine testing
Diploma in hospitality management
N4 and N5 Certificate in Human Resource management
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