Ziyanda Ndawuni
Costumer Liaison Officer
Grahamstown
Summary
Professional with solid background in customer relations, prepared to enhance client satisfaction and streamline communications. Strong focus on team collaboration and achieving results, adapting to evolving needs seamlessly. Skilled in conflict resolution, effective communication, and problem-solving, ensuring positive experience for all stakeholders. Reliable and flexible, known for maintaining standards and consistently delivering results.
Overview
9
9
years of professional experience
Work History
Customer Liaison Officer
Standard Bank of South Africa
05.2021 - 02.2025
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Proactively identified potential issues affecting the customer experience and advocated for necessary changes internally.
- Delivered comprehensive product knowledge to customers, facilitating informed decision-making processes.
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Maintained accurate records of all customer profiles, cards, providing valuable insights for future engagements.
- Educated customers about pricing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Ensured the branch stationery is ordered monthly
- Migrated customers to digital platforms, and assist any issues they may experience.
- Assisted in organizing external activates for the branch
Bank Teller
Standard Bank of South Africa
01.2016 - 04.2019
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each day, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Balance the house accounts to ensure there were no discrepancies
- Perform deposits and withdrawals to personal and business clients
Education
Certificate - Banking And Finance
Cornerstone Performance Solutions
04.2001 -
High School Diploma -
Victoria Girls' High School
Grahamstown, South Africa 04.2001 -
Skills
Policies and procedures implementation
Teamwork and collaboration
Recordkeeping
Cross-cultural sensitivity
Activity planning
Verbal and written communication
Customer relations
Time management
Multitasking Abilities
MS office
Timeline
Customer Liaison Officer
Standard Bank of South Africa
05.2021 - 02.2025
Bank Teller
Standard Bank of South Africa
01.2016 - 04.2019
Certificate - Banking And Finance
Cornerstone Performance Solutions
04.2001 -
High School Diploma -
Victoria Girls' High School
04.2001 -
Similar Profiles
Angela MolapoAngela Molapo
Credit Risk Manager at Standard Bank of South AfricaCredit Risk Manager at Standard Bank of South Africa
Kholosa Sinazo NywebaKholosa Sinazo Nyweba
Universal Banker (Level1) at Standard Bank of South AfricaUniversal Banker (Level1) at Standard Bank of South Africa
Bernice MurisonBernice Murison
Team Leader: Foreign Exchange and Tellers at Standard Bank of South AfricaTeam Leader: Foreign Exchange and Tellers at Standard Bank of South Africa
Chulumanco MadodonkeChulumanco Madodonke
Examination Assistant at Eastern Cape Department Of EducationExamination Assistant at Eastern Cape Department Of Education
Riaan OlivierRiaan Olivier
SEO Administrator at VortalaSEO Administrator at Vortala