Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Zamazizi Mahlanza

Social Work
East London

Summary

Dynamic social work professional with extensive experience at Bumb'INGOMSO, delivering impactful counseling and advocacy services. Skilled in conducting psychosocial assessments and fostering client empowerment through education. Proven leadership in guiding university students and facilitating psychoeducational groups, demonstrating strong communication and critical thinking abilities. Committed to enhancing community resource access and client well-being.

Overview

5
5
years of professional experience

Work History

Call Center Counsellor

Bumb'INGOMSO
01.2025 - Current
  • Deliver comprehensive telephonic and in person counseling services to diverse age group(15-29years)
  • Facilitate client access to local service providers, enhancing awareness of available community resources.
  • Provide educational guidance on various topics to empower and inform clients.
  • Efficiently refer clients to suitable support facilities as needed
  • Supervisor for 4th year university students
  • Report writing
  • Guided clients in development of personal goals and strategies for achieving them.
  • Led psychoeducational groups to increase awareness and understanding of mental health issues.

Social Work Intern

Department Of Social Development
06.2022 - 06.2023
  • Provide counseling support, crisis intervention, and psycho-education to individuals, families, and groups in need
  • Consulted with other professionals to gain insight and advice and build strong network within organization.
  • Coordinate referrals to community resources (e.g., grants, child protection, youth empowerment programs, elder care) and advocate for client rights .
  • Participate in multidisciplinary team meetings, contribute to program development, evaluation, and awareness initiatives
  • Attend supervision and training sessions, ensuring ethical practice and compliance with departmental standards
  • Proficient in conducting needs assessments
  • Responded to crises and emergency situations to provide immediate assistance to persons in need.
  • Collaborated with school personnel to identify students in need of social work services and develop individualized interventions.
  • Maintain accurate and confidential case records, statistical reports, and documentation for program monitoring

Social Work Intern

Sex Workers Education and Advocacy Taskforce
04.2021 - 11.2021
  • Conducted intake assessments and developed client-centered service plans under supervision, addressing psychosocial, legal, health, and safety needs
  • Provided one on one and group counseling, emotional support, and crisis intervention to sex workers and their families, applying harm reduction principles
  • Coordinated referrals to essential services—healthcare (including HIV/STI support), legal aid, safe housing, and government/social grants .
  • Facilitated community workshops, training sessions, and peer support groups to promote rights awareness and empower sex worker leadership
  • Observed and upheld ethical social work standards, confidentiality guidelines, and anti-oppressive practices in all client interactions

Social Work Intern

Makinana Primary School
04.2020 - 07.2020
  • Conduct psychosocial assessments of students to identify barriers affecting academic progress (e.g., emotional, behavioral, family issues)
  • Deliver individual and small group interventions focused on mental health, trauma, social skills, emotional regulation, grief, and conflict resolution
  • Assist in crisis intervention, including assessing students for self-harm, panic, or distress.
  • Observe classroom dynamics, collaborate with teachers/staff to foster a supportive learning environment, and provide guidance on behavior strategies
  • Manage case documentation, maintain records, track student progress, and prepare reports for supervision and program evaluation

Education

Social Work

University of Fort Hare
East London, South Africa
04.2001 -

National Senior Certificate

Greenpoint Secondary School
East London, South Africa
01-2017

Skills

Counseling

Empathy & Active listening

Client advocacy

Client records management

Strong leadership skills

Excellent communication and conflict management abilities

Proficient in conducting psychosocial assessments

Ability to work in a multidisciplinary setting

Group facilitation

Critical Thinking & Problem-Solving

References

Nondyebo Mbixane

  • Department of Social Development
  • 0848682775

Zandile Stemele

  • Bumb'INGOMSO
  • 0767289949

Phindile Ngwazi

  • Sex Worker Education & Advocacy Tasforce
  • 0742199079

Ndileka Qwane

  • Makinana Primary School
  • 0665181443


Timeline

Call Center Counsellor

Bumb'INGOMSO
01.2025 - Current

Social Work Intern

Department Of Social Development
06.2022 - 06.2023

Social Work Intern

Sex Workers Education and Advocacy Taskforce
04.2021 - 11.2021

Social Work Intern

Makinana Primary School
04.2020 - 07.2020

Social Work

University of Fort Hare
04.2001 -

National Senior Certificate

Greenpoint Secondary School

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