Zaira Paola Macías Loor
Quito,P
Summary
Optometrist with more than 18 years of professional experience in clinical care, patient service, optical operations, staff training and academic education. Experienced in translating technical and clinical knowledge into clear procedures, training materials and practical guidance. Currently expanding digital skills in Artificial Intelligence, Excel, dashboards and remote-work tools.
To contribute my healthcare experience, communication skills and training background to a remote team where I can create value through patient or customer support, professional training, lead generation, virtual assistance and organized digital workflows, while continuing to grow in AI and digital technologies.
Overview
16
16
years of professional experience
Work History
Optometry and optical operations
Ópticas S.O.S.
01.2018 - 01.2023
- Patient care, staff training, protocol implementation, inventory organization and daily operational support.
Clinical Optometry
Hospital San Francisco de IESS
01.2015 - 01.2018
- Clinical examinations, results registration and participation in contact-lens clinic activities, with focus on organized and efficient patient care.
Optometry and Customer Service
Ópticas Los Andes
01.2007 - 01.2012
- Optometric care, patient communication and optical service in a professional clinical environment.
Professor & Trainer
- Teaching and presenting technical content, guiding students and adapting complex information to practical learning.
- University Teaching
- 8 years
Skills
- Clinical & Patient Care: Optometry, contact lenses, patient communication, clinical protocols
- Training & Education: Professional training, teaching, presentations, knowledge transfer
- Operations: Optical clinic management, inventory, staff coordination, process organization
- Customer Experience: Patient-centered service, communication, problem solving and follow-up
- Digital Development: AI tools, Excel and dashboards, remote collaboration and digital workflows
- Patient and customer service
- Optometric clinical support
- Professional training and presentations
- Protocol implementation and documentation
- Staff guidance and knowledge transfer
- Inventory and operational organization
- Written and verbal communication
- Remote customer support
- Lead generation / setter development
- Artificial Intelligence tools — ongoing training
- Excel and dashboard development — ongoing training
- Digital workflow and productivity tools
- 01 Healthcare expertise: More than 18 years of experience in optometry and patient-centered service
- 02 Communication: Strong ability to explain technical information clearly to different audiences
- 03 Training mindset: Experience teaching professionals and students through structured, practical learning
- 04 Organization: Experience with protocols, records, inventory and operational workflows
- 05 Adaptability: Currently developing digital and AI skills to work effectively in modern remote environments
Personal Information
Title: Optometrist Educator & Trainer Clinical Operations Remote Professional
Training & Knowledge Transfer
Title: Optometrist Educator & Trainer Clinical Operations Remote Professional
Digital & Remote Work Development
Title: Optometrist Educator & Trainer Clinical Operations Remote Professional
Discapacidad física, utilizo silla de ruedas permanente
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteTimeline
Optometry and optical operations
Ópticas S.O.S.
01.2018 - 01.2023
Clinical Optometry
Hospital San Francisco de IESS
01.2015 - 01.2018
Optometry and Customer Service
Ópticas Los Andes
01.2007 - 01.2012