Yvonne Stig Vishart Guzman

• Project management, team leadership and coordination, client management, proven success obtaining loyalty and referrals.
• Sales KPIs 1.5 million per year.
• Managed four stores located in the top malls in Ecuador, leading the sales team to ensure optimal performance through coaching and consistently achieving KPIs
• Implement Salesforce to manage business relationships
• Helps manage relationships and interactions with prospects and customers
• Work across the stages of the sales process, tracking overall metrics to help and resolve problems for the sales team
• Search and investigate B2B cold leads via Google, LinkedIn, social media, website, and other sources to generate leads and convert them to prospects
• Work with the marketing team to generate qualified leads (MQL) leads
• Received from the marketing department, MQL leads to qualify leads as prospects: Sales Qualified Lead (SQL), to hand over to account executives
• Constant coaching account executives with follow-up, involvement in the solution of problems with customers to gain the sale for customer success, and sales team reach KPIs
• Top-notch customer service
• Credibility and authentic salespeople
• Gain customer loyalty
• Programming, the development, and growth of the sales team
• Develop strategies to maintain advantage, competitiveness, identification of business opportunities, and expansion in the region
• Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.

Analyze the development and growth of sales for the company: Analysis of the competition and development of strategies to maintain competitive advantage, identification of business opportunities, and expansion of sales in Guayas.

Monthly KPIs $3.5 million dollars, over achieving monthly quota.

• Successfully manage outbound, inbound, cold calling B2B and B2C, from prospects to win close deals, up to $1.2 million in one sale to a company.
• Work with sales team, marketing, and support teams to optimize as the work in each stage
• Search for new opportunities, outbound leads from Google, social media, websites, and referrals for B2B leads to close full-cycle sales
• Work with marketing teams in campaigns to generate leads (MQL), to hand over to SDRs to convert prospects
• Follow up with Account Executives
• Development, monitoring, and follow-up of CRM (Induauto) to monitor leads, qualify prospects, and hand over to sales associates for customer success
• Strategic alliances with suppliers, credit cards, banks, cooperatives, and financial institutions for automotive loans
• Establish and maintain relationships with retail customers
• Maintain solid business relationships with companies for fleet sales and after-sales
• Implement commissions for sales associates to increase sales of cars, SUVs, vans, and trucks
• Guidance, coaching, and problem-solving to achieve compliance with weekly sales quotas by sales associates
• Management and supervision of Call Center for customer inquiries
• Collaboration with customer service department to solve problems and ensure customer satisfaction CSI guidelines, established by General Motors
• Participation in trade shows and industry events to promote brand and generate business opportunities, organized by General Motors and dealership
• Conducting daily meetings with sales associate offline and online

Develop and maintain the most exclusive boutique in the city of Guayaquil, Vishart Gallery, founded by parents in 1971.

• Obtain couture fashion franchises, exclusive for Ecuador: brands such as Ermenegildo Zegna, Armani, Hugo Boss, Ferragamo, Cole Haan, Peerless Clothing, and Tino Cosma
• Manage the relationship with the franchises' Europe, United States, and Panama offices
• Travel for fashion shows in Europe, the United States, and Panama to place orders for each franchise twice a year
• Involved in purchasing, importing, and logistics from the relationship with vendors to the arrival at the warehouse and point of sale
• Plan, direct and control administrative, commercial, operational and financial activities
• Increased productivity and performance through the implementation of business strategies
• Analysis and evaluation of the company's financial situation and results
• Setting and adhering to budgets and financial plans
• Implementation of strategies to reduce costs
• Compliance with profits, for final balances
• Manage and supervise the day-to-day operations of the company sales team
• Implement a sewing workshop with state-of-the-art technology, using all imported materials of the best quality, for the alterations and maintenance of haute couture garments
• Implement commissions for sales associates to reach KPI´s
• Schedule appointments with exclusive clients from presidents of the Republic and businessmen for the presentation of the collections with personalized attention and sales
• Coordinate MTM events (Made to Measure) once a year with companies such as Ermenegildo Zegna and Armani in the city of Guayaquil
• Haute couture tailors would come to take measurements for VIP clients of suits, shirts, and pants
• The garments were made in Italy and arrived in Guayaquil eight weeks
• Lead the marketing team
• Generate leads through offline campaigns
• Approve marketing pieces (designs, photographs, and text) for newspapers, magazines, and personalized invitations to select clients

• Obtain the Kenneth Cole franchise, exclusive to Ecuador
• Year KPIs $2.5 millions
• Manage appropriately obtaoun cold callings 300 per monthly
• Schedule the development and growth of the company: Competitor analysis and development of strategies to maintain competitive advantage, identification of business opportunities and expansion
• Manage the relationship with the U.S
• And Panama offices
• Involved in purchasing, importing, and logistics from the relationship with vendors to the arrival at the warehouse and point of sale
• Plan, direct and control administrative, commercial, operational and financial activities
• Increased productivity and performance through the implementation of business strategies
• Analysis and evaluation of the company's financial situation and results
• Setting and adhering to budgets and financial plans
• Implementation of strategies to reduce costs
• Compliance with profits, for final balances
• Manage and supervise the day-to-day operations of the company sales team
• Implement a sewing workshop, with state-of-the-art technology with all imported materials of the best quality, for the alterations and maintenance of haute couture garments
• Implement commissions for sales associates to reach KPI´s
• Lead marketing team
• Generate leads offline campaigns
• Approve marketing pieces (designs, photographs, and text) for newspapers, magazines, and personalized invitations to our select clients