YOLANDA TORRES LUNA
BUSSINESS ADMINISTRATION
Quito
Summary
Dynamic Business Administration Engineer with over 15 years of extensive experience in commercial operations, particularly within corporate, real estate, and telecommunications sectors. Recognized for exceptional interpersonal and commercial relationship management skills, both with internal and external clients. Proficient negotiator with a demonstrated ability to handle high-stake negotiations effectively.
Adept in administrative functions, public procurement, imports, and logistics management, with a robust understanding of new technologies and IT security. Certified in Customer Experience, and a Ministry of Labor-endorsed instructor. Passionate about continuous learning and professional development, committed to enhancing organizational performance through innovative solutions and strategic insights.
Overview
31
31
years of professional experience
35
35
years of post-secondary education
Work History
Key Account Manager
CONECELL S.A.
10.2024 - Current
- Prospected, negotiated, and commercialized telecommunications and information technology products and services with private and government clients.
- Managed internal processes for corporate service delivery, ensuring timely and efficient execution.
- Developed expertise in new technologies, cloud storage solutions, productivity tools, and IT security services.
- Conducted comprehensive account management, including post-sales follow-up and retention strategies.
- Developed and delivered presentations to key customers to position products and services.
- Built and maintained strong client relationships to drive business growth.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
Corporate Sales Executive
CORPORACIÓN NACIONAL DE TELECOMUNICACIONES CNT E.P.
07.2022 - 10.2024
- Prospected, negotiated, and commercialized telecommunications and information technology products and services with private and government clients.
- Prepared offers, managed public procurement processes, and handled the public procurement portal.
- Collaborated with internal teams to ensure successful project implementation.
- Gained extensive knowledge of new technologies, cloud storage, productivity tools, and IT security services.
- Structured and presented business cases for credit recommendation.
- Collaborated with cross-functional teams, ensuring alignment on key business objectives and targets.
- Built and maintained relationships with associates, customers and vendors.
Commercial Real Estate Projects Analyst
CORPORACIÓN NACIONAL DE TELECOMUNICACIONES CNT E.P.
03.2015 - 07.2022
- Prospected real estate projects and negotiated with builders for telecommunications network deployment.
- Controlled and monitored internal processes for private and mass telecommunications network deployment projects.
- Managed commercialization of deployed networks and conducted commercial demand surveys.
- Coordinated civil works with builders, reviewed designs, budgets, and materials for deployment projects.
- Resolved conflicts with suppliers, contractors, builders, administrators, and internal clients.
- Served as an internal instructor for corporate schools on Customer Experience.
Real Estate Agent
ZONAINMOBILIARIA
01.2008 - 03.2015
- Prospected and negotiated with service providers for real estate marketing and promotion, developing ad content.
- Prospected properties and projects for real estate commercialization.
- Negotiated with clients for the purchase, sale, and rental of residential and commercial real estate.
- Reviewed and followed up on procedures related to real estate transactions with lawyers, notaries, municipalities, and financial institutions.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
Real Estate Sales Supervisor
CONSTRUECUADOR
06.2010 - 03.2011
- Prospected and negotiated with service providers for real estate marketing and promotion, developing ad content.
- Prospected and qualified inventory for real estate and project commercialization, negotiating acquisitions.
- Negotiated with clients for the purchase, sale, and rental of residential and commercial real estate, overseeing the commercial management of the work team.
- Led training sessions for new agents, enhancing their knowledge of the market and sales techniques.
- Coordinated property inspections and appraisals, addressing any issues promptly to facilitate smooth transactions.
Management Assistant, Administrative, and Procurem
COMPAÑÍA MINERA ZAMORA S.A. COMINZASA
08.1996 - 01.2008
- Managed local and international purchases, negotiating with suppliers and coordinating logistics for plant dispatch and import procedures.
- Handled internal requirements related to travel, accommodation, and logistics.
- Managed calls, emails, and the management agenda.
- Assisted in administrative, accounting, SRI, and IESS procedures, and onboarded new staff.
- Prepared reports, minutes, and followed up on procedures with control agencies.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Leveraged strong organizational skills to maintain accurate records, streamline office procedures, and create a more efficient work environment for team members.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
Assistant - Foreign Currency Department
BANCO DEL PICHINCHA C.A.
08.1994 - 08.1996
- Provided customer service, opening international accounts, receiving requirements, and issuing account statements.
- Conducted foreign currency transactions, including purchases, sales, and wire transfers.
- Managed traveler’s checks and served as a cashier for foreign currency deposits.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Education
Specialization in Science, Technology, And Society - Social Studies Education
FACULTAD LATINOAMERICANA DE CIENCIAS SOCIALES FLACSO
Quito, Ecuador 05.2001 - 01.2024
BBA - Business Administration
UNIVERSIDAD TECNICA PARTICULAR DE LOJA UTPL
Quito, Ecuador 05.2001 - 01.2011
Associate of Arts - Graphic Design
INSTITUTO DE ARTES VISUALES DE QUITO
Quito, Ecuador 05.1994 - 01.1997
Skills
SKILLS
SOFT SKILLS:
- Leadership: Proven ability to lead teams effectively in both commercial and administrative settings
- Teamwork: Strong collaboration skills, working harmoniously with diverse groups to achieve common goals
- Proactivity: Initiating actions and taking responsibility, driving improvements and efficiency
- Flexibility: Adaptable to changing environments, maintaining effectiveness under different conditions
- Time Management: Efficiently managing time and priorities to meet deadlines and objectives
- Negotiation: Excellent negotiation skills, securing favorable outcomes in various commercial contexts
- Customer Focus: Dedicated to exceeding customer expectations and enhancing customer satisfaction
HARD SKILLS:
- Language Proficiency: Basic proficiency in French
- Technical Writing: Expertise in crafting clear and concise business communications
- Software Proficiency: Advanced knowledge of Microsoft Word, Intermediate proficiency in Excel, proficient in PowerPoint and Outlook
- Virtual Collaboration Tools: Experienced with Zoom, Webex, and Teams
- Foreign Trade: Comprehensive understanding of international trade processes and regulations
- Customer Service & Sales: Extensive experience in customer service, sales strategies, and customer relationship management
- Cybersecurity: Fundamental knowledge of cybersecurity principles and practices, including NSE 1 and NSE 2 certifications
- Technology & Innovation: Familiarity with new technologies, cloud storage, productivity tools, and IT security solutions
- Project Management: Proficient in project coordination and implementation, including public procurement processes
- Training & Development: Certified in Customer Experience and experienced in training sales teams and commercial personnel
Training
- Technology Ecosystems - Introduction to disruptive new technologies. OEA - STRUCTURALIA, June 2023.
- Cybersecurity Fundamentals - CISCO ACADEMY - 2022
- NSE 1 - NSE 2 Cybersecurity Certification - NSE FORTINET TRAINING - 2021
- Customer Experience Certification - CORPORACIÓN LIDERES - P.U.C.E. - 2019
- Trainer Training - C.E.C. NATIONAL POLYTECHNIC SCHOOL - 2019
- Lifeguard - ESPE INNOVATIVA - 2018
- Office Automation with Free Software - C.E.C IAEN - 2017
- Introduction to Project Management - C.E.C. IAEN - 2016
- Mastering Assertive Performance - C.B.I. - 2012
- Sales School - CONSTANT TRAINING 2010
- Advanced English - RESEDA ADULT SCHOOL - CALIFORNIA, USA - 2009
- Basic French - PONTIFICIA UNIVERSIDAD CATOLICA DEL ECUADOR - 2006
- Foreign Trade - BUSINESS TRAINING CENTER CEFE - 1998
Timeline
Key Account Manager
CONECELL S.A.
10.2024 - Current
Corporate Sales Executive
CORPORACIÓN NACIONAL DE TELECOMUNICACIONES CNT E.P.
07.2022 - 10.2024
Commercial Real Estate Projects Analyst
CORPORACIÓN NACIONAL DE TELECOMUNICACIONES CNT E.P.
03.2015 - 07.2022
Real Estate Sales Supervisor
CONSTRUECUADOR
06.2010 - 03.2011
Real Estate Agent
ZONAINMOBILIARIA
01.2008 - 03.2015
Specialization in Science, Technology, And Society - Social Studies Education
FACULTAD LATINOAMERICANA DE CIENCIAS SOCIALES FLACSO
05.2001 - 01.2024
BBA - Business Administration
UNIVERSIDAD TECNICA PARTICULAR DE LOJA UTPL
05.2001 - 01.2011
Management Assistant, Administrative, and Procurem
COMPAÑÍA MINERA ZAMORA S.A. COMINZASA
08.1996 - 01.2008
Assistant - Foreign Currency Department
BANCO DEL PICHINCHA C.A.
08.1994 - 08.1996
Associate of Arts - Graphic Design
INSTITUTO DE ARTES VISUALES DE QUITO
05.1994 - 01.1997
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