Yosef Hermosa
Quito
Summary
Dynamic social media manager with a proven track record in developing and executing data-driven digital strategies. Skilled in crafting engaging content, managing online communities, and building effective influencer partnerships, I drive brand awareness and foster loyal online followings. Fluent in English and Spanish, I leverage cross-cultural insights and performance analytics to optimize campaigns and enhance brand reputation.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Social Media Manager (Spanish)
Arasha Resort & Spa
12.2022 - Current
- Developed and executed a comprehensive digital communications strategy to enhance brand reputation and maintain a consistent, positive public image.
- Forged strategic partnerships with local businesses to drive collaborative marketing initiatives that increased customer bookings.
- Championed exceptional guest experiences by delivering personalized support and timely, accurate information across digital channels.
- Proactively managed guest interactions on social media platforms, ensuring prompt responses to inquiries and fostering community engagement.
- Designed and implemented influencer-driven social media campaigns that effectively boosted sales and enhanced brand visibility.
- Curated and managed content across key platforms—including Instagram, Facebook, Messenger, TripAdvisor, and Google Reviews—ensuring consistent brand messaging.
- Established a robust post-engagement process by gathering and analyzing customer feedback to inform ongoing service improvements.
Social Media Service Specialist (English/Spanish)
Eneba
09.2021 - Current
- Diagnosed and resolved technical, code delivery, and transactional issues to ensure a seamless customer shopping experience.
- Provided proactive, personalized support throughout the purchase journey to maintain high customer satisfaction and loyalty.
- Managed sensitive and challenging customer interactions with empathy and effective resolution strategies, resulting in reduced complaints and returns.
- Developed comprehensive resources and guidelines for the customer service team to streamline issue resolution and ensure consistent service delivery.
Customer service representative and team leader (English/Spanish)
Dexcom
08.2022 - 09.2023
- Directed the end-to-end order creation process for hospitals and direct customers, ensuring seamless management from order placement to delivery.
- Provided comprehensive guidance on the operation and maintenance of glucose-monitoring devices, effectively resolving technical queries and offering robust solutions.
- Collaborated with sales, logistics, and technical teams to guarantee timely order fulfillment and maintain efficient interdepartmental communication.
- Developed and implemented targeted training resources for the customer service team, enhancing product knowledge and process proficiency, which led to improved service quality.
Spanish teacher (English/Spanish)
Hola ESPAÑA Language Academy
05.2019 - 03.2020
- Conducted Spanish language instruction for groups of approximately 10 Lithuanian students, covering proficiency levels A1 through C1.
- Developed customized study programs tailored to individual learning needs, integrating comprehensive grammar instruction with authentic Spanish cultural insights.
- Enhanced curriculum delivery by incorporating genuine Hispanic resources—such as films, music, and literature—to deepen students' cultural understanding.
- Achieved measurable improvements in certification outcomes, with 80% of students reaching higher proficiency levels following instruction.
Education
Bachelor's Degree - Public Administration (Specialized in Public Governance and Public Relations)
Kaunas University of Technology
01.2019 - 06.2023
Skills
- Media relations
- Social media strategy
- Customer Service
- Multitasking
- Problem Solving
- Data analysis
- Time Management
- Event planning
Timeline
Social Media Manager (Spanish)
Arasha Resort & Spa
12.2022 - Current
Customer service representative and team leader (English/Spanish)
Dexcom
08.2022 - 09.2023
Social Media Service Specialist (English/Spanish)
Eneba
09.2021 - Current
Spanish teacher (English/Spanish)
Hola ESPAÑA Language Academy
05.2019 - 03.2020
Bachelor's Degree - Public Administration (Specialized in Public Governance and Public Relations)
Kaunas University of Technology
01.2019 - 06.2023
Similar Profiles
JAN VAN DER VELDENJAN VAN DER VELDEN
Operations Manager at Grafton Beach Resort& Le Grand Curland Spa ResortOperations Manager at Grafton Beach Resort& Le Grand Curland Spa Resort
Pedro MontalvoPedro Montalvo
Chef de Cuisine at Nemacolin Woodlands Resort and Spa, Star, 4-Diamond ResortChef de Cuisine at Nemacolin Woodlands Resort and Spa, Star, 4-Diamond Resort
LOUIE ESCOSURALOUIE ESCOSURA
Line Cook 1 at Everline Resort and spa / formerly Resort at squaw creekLine Cook 1 at Everline Resort and spa / formerly Resort at squaw creek