Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic
Lucy Nomonde Mani

Lucy Nomonde Mani

Branch Advisor
Port Elizabeth

Summary

Experienced with financial product sales, client relationship management, and consultative selling techniques. Utilizes strategic thinking and effective communication to understand and address client needs. Track record of building long-lasting client relationships and contributing to branch success.

Overview

16
16
years of professional experience

Work History

Branch Consultant

First National Bank
04.2022 - Current
  • Achieve net profit growth for business
  • Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
  • Covert identified leads into successful sales. Achieve individual sales targets as set according to appropriate business area or sales plan
  • Comply with governance in terms of legislative and audit requirements
  • Track, control and influence sales activities with the specific aim to increase sales efficiencies
  • Manage own development to increase own competencies.

Managing Director

Lhuza’s Deco & Design
11.2019 - 03.2022
  • Events planning & management
  • Achieve net profit growth for own business

Treasurer

Grace Fellowship Centre
02.2016 - 12.2021
  • Financial oversight, oversee and present budgets
  • Fundraising and
  • Banking, book keeping and record keeping
  • Financial reporting
  • Skills Acquired:
  • Accuracy in all the paper work done, handle clients well, patient, friendly, and helpful
  • Thinking skills: problem solving and job task planning and organising
  • Have excellent customer service skills for working with the public and are able to answer questions and explain procedures clearly

Multi-Skilled Sales and Service Consultant

First National Bank (Banking Channels)
08.2009 - 10.2019
  • Achieve net profit growth for business
  • Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
  • Covert identified leads into successful sales. Achieve individual sales targets as set according to appropriate business area or sales plan
  • Manage performance standards for the relief role(s) in either Telling, Service, Sales or Administration
  • Comply with governance in terms of legislative and audit requirements
  • Track, control and influence sales activities with the specific aim to increase sales efficiencies
  • Manage own development to increase own competencies.
  • Skills Acquired:
  • Product knowledge which assisted in selling of the bank product and also giving advisory service as to which products would best suit the client or business.
  • Conducting all the administration work for the products sold
  • Accuracy in all the paper work done
  • Maintaining excellent customer relationship by servicing the client well, giving sound advice suitable for each client or business, being courteous at all times
  • Strategize and work hard to meet sales targets including code calling the clients and businesses to sell products after hours

Education

Bachelor of Commerce - General Accounting

NMMU

Matric - undefined

Ikwezi Technical Skill Centre

Regulatory Examination Certificate - undefined

Skills

People skills, listening skills, communication skills

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References

  • Sonja, De Klerk, Team Leader, 084 373 0070, FNB POP
  • LM, Gwaxa, Senior Pastor, 082 629 4395, Grace Fellowship Centre

Accomplishments

  • 2018 Top Converser Top Converter Service Star
  • Top Performer July 2019
  • Eastern Cape Pop Customer Champion July 2019
  • Eastern Cape Pop Customer Champion October 2019

Timeline

Branch Consultant

First National Bank
04.2022 - Current

Managing Director

Lhuza’s Deco & Design
11.2019 - 03.2022

Treasurer

Grace Fellowship Centre
02.2016 - 12.2021

Multi-Skilled Sales and Service Consultant

First National Bank (Banking Channels)
08.2009 - 10.2019

Matric - undefined

Ikwezi Technical Skill Centre

Regulatory Examination Certificate - undefined

Bachelor of Commerce - General Accounting

NMMU

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Lucy Nomonde ManiBranch Advisor