Yanelisa Mbalane
Shop Assistant
East London
Summary
Proven in fast-paced environments, adept at managing transactions and customer inquiries with efficiency and a smile. At Bravo Sweets, excelled in customer service and POS system mastery, significantly enhancing shopping experiences. Skilled in inventory management and team collaboration, consistently contributing to store objectives and positive customer feedback.
Overview
3
3
years of professional experience
Work History
Shop Assistant
Bravo Sweets
04.2022 - 12.2023
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Reduced wait times by efficiently processing transactions at the cash register.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Checked incoming orders and organized new stock.
- Collaborated with team members to achieve overall store goals and objectives.
Cashier
SPCA Charity Shop
02.2021 - 01.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Vulamazibuko High School
Mdantsane, South Africa 04.2001 -
Skills
Customer service
Supply maintenance
POS systems
Cash handling
Store maintenance
Team collaboration
Adaptability and flexibility
Inventory management
Timeline
Shop Assistant
Bravo Sweets
04.2022 - 12.2023
Cashier
SPCA Charity Shop
02.2021 - 01.2022
Vulamazibuko High School
04.2001 -
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