Years of professional work experience
Xolisa Mgwelo
Gqeberha
Summary
Dedicated administrator with experience in fast-paced work environment. Also, hardworking team player with expertise in Marketing and Public Relations, including Operations Management. Responsible, punctual and creative professional that works well on own.
Overview
7
7
Work History
Vice Chairperson
Indlela Mental Health
09.2023 - Current
- Conducted comprehensive assessments of operational processes to identify areas for improvement and increased efficiency.
- Collaborated with executive team members to develop long-term strategies for growth and expansion.
- Oversaw budget management, ensuring financial targets were met without compromising quality or resources.
- Boosted productivity by streamlining communication channels between departments.
- Optimised organizational efficiency through the development of effective policies and procedures.
- Fostered a positive work environment, promoting employee engagement and satisfaction.
- Managed risk effectively by establishing thorough contingency plans and closely monitoring potential threats.
- Represented organisation at industry conferences and events.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Directed technological improvements, reducing waste and business bottlenecks.
Operations Coordinator
Amandla Health & Wellness
02.2022 - Current
- Optimise operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Develop strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boost productivity by establishing effective communication channels between departments.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Negotiated contracts with vendors, securing competitive pricing for goods and services.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Administrative Assistant
Department of Mercantile Research Office at Faculty of Law (Nelson Mandela University)
11.2018 - 08.2024
- Postgraduate Programmes Administrator, Data Capturing, Information Distribution, Finance iEnable Administrator, Standard Integrator System Administrator,Event Organisor, Moodle-Site Operator, Microsoft Teams Administrator
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed department budgets and generated financial reports for management review.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Developed strategies to streamline and improve office procedures.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Marketing Officer
Department of Computing Sciences (Nelson Mandela University)
04.2016 - 10.2018
- Organised Impactful events such as National Science Week and Career Fair, Young African Women in Computing (YAWiC) and a DAAD-funded student initiative exchange Programme called ''Hub for Education on ICT and Sustainability".
- Developed innovative and targeted collateral to support overall branding objectives.
- Defined and tracked campaign effectiveness and adjusted strategies accordingly.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
- Implemented key initiatives and activities aligned with brand strategy and brand advocacy.
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
- Identified value propositions and key messages for company marketing campaigns.
- Preserved brand integrity by monitoring consistency and quality of marketing content.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Established targets for social media platforms to reflect business objectives.
- Managed and oversaw design of marketing material and promotional literature for organization.
- Planned and executed events and marketing programs to increase qualified leads.
- Identified industry benchmarks to measure success of key digital strategy areas.
- Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
Marketing Officer
United Nations Development Programme (UNDP)
01.2015 - 02.2016
- Research, Photography, Writing Blogs, Running Social Media Campaigns e.g. Facebook, Instagram and Twitter (now known as X) for a project called 'Lesotho Youth Connect'
- Defined and tracked campaign effectiveness and adjusted strategies accordingly.
- Led creative brainstorming sessions that resulted in innovative ideas for promotional projects.
- Created engaging content for email marketing campaigns, increasing open rates and conversions.
- Managed social media channels to boost online presence and engagement with consumers.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Implemented data-driven approaches to optimize advertising spend, maximizing return on investment.
- Optimized website content for search engines, enhancing visibility and organic traffic.
- Conducted market research studies to gain insights into customer preferences and behaviors, informing future marketing decisions.
- Developed comprehensive marketing plans for product launches, driving successful outcomes.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Monitored competitor activities, identifying potential threats or opportunities for strategic advantage.
- Built strong relationships with industry influencers, securing positive coverage in relevant publications.
Education
Short Course: Practical Labour Law in Context -
Nelson Mandela University
Gqeberha, South Africa07.2019
Short Course: ES Fundamentals with SAP -
Nelson Mandela University
Gqeberha11.2017
Innovative IoT For Sustainable Cities -
Nelson Mandela University
11.2016
National Diploma in Marketing (3 Years) -
Nelson Mandela University
Gqeberha, South Africa04.2016
Skills
- Microsoft Office
- Adobe Creative Cloud
- Virtual Collaboration & Communication Platforms
- OBS
- Meta Business Suite
- Workflow Optimization
- Presentation Design
- Travel Coordination
- Database Management
- Information Security
- Document Control
- Report Writing
Languages
isiXhosa
Advanced (C1)
English
Bilingual or Proficient (C2)
Afrikaans
Beginner (A1)
German
Beginner (A1)
Affiliations
- Indlela Mental Health
- Amandla Health and Wellness
- Masifunde ChangeMakers
Additional Information
I am a dedicated and committed individual with exceptional morals and values, as result I am a man of integrity. My sole purpose is to help improve peoples lives through innovative solutions. I can confidently assure you that I will be an asset to your organisation.
Certification
1. Enterprise System Fundamentals with SAP University and Alliances
2. Innovative IoT for Sustainable Citizens with Nelson Mandela Univeristy
3. App Design with Build with SAP University and Alliances
4. Sustainability Through Digital Transformation with SAP University and Alliances
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit SharingWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Vice Chairperson
Indlela Mental Health
09.2023 - Current
Operations Coordinator
Amandla Health & Wellness
02.2022 - Current
Administrative Assistant
Department of Mercantile Research Office at Faculty of Law (Nelson Mandela University)
11.2018 - 08.2024
Marketing Officer
Department of Computing Sciences (Nelson Mandela University)
04.2016 - 10.2018
Marketing Officer
United Nations Development Programme (UNDP)
01.2015 - 02.2016
Short Course: Practical Labour Law in Context -
Nelson Mandela University
Short Course: ES Fundamentals with SAP -
Nelson Mandela University
Innovative IoT For Sustainable Cities -
Nelson Mandela University
National Diploma in Marketing (3 Years) -
Nelson Mandela University
Developmentskills
- Social Media Management
- Event Organisation
- Agile Methodologies
- Prototyping and Wireframing
- Problem Solving
- Communications
Personal Information
- ID Number: 9301235296087
- Place of Birth: Port Elizabeth
- Date of Birth: 01/23/93
- Gender: Male
- Nationality: South African
- Marital Status: Married
Volunteer Experience
- Administration Officer, United Nations Student Association (UN-SA), 2015, Diploma completion
- Support for marketing efforts, ITEE Conference, 2015, Port Elizabeth
- Crowdfunding campaign, Sikhanyise Computer Center, 2016, Walmer Township, Gqeberha
References
- Prof. Brenda Scholtz, Professor (Faculty of Sciences) at Nelson Mandela University, +27 82 8746734
- Prof. Adriaan Van Der Walt, Labour Law Programme Coordinator at Nelson Mandela University, +27 837835375
Hobbies and Interests
- Music
- Digital Media and Technology
- Entrepreneurship
Photography, Videography, Philanthropy and Mental Health and Wellness Advocate,
1. I take photographs and videos for cooperated and wedding events.
2. I am Vice-Chairperson of an organisation that focuses on promoting people with intellectual and psychosocial disabilities in impoverished communities.
3. I am also a silent partner in a similar organisation that aims creating awareness around mental health, sexual and reproductive health, maternal and how to best report gender-based violence.
4. Last but not least, I like donating resources to the needy i.e. sanitary towels, toiletry items, stationary, computers etc.
Development skills
- Social Media Management
- Event Organisation
- Agile Methodologies
- Prototyping and Wireframing
- Problem Solving
- Communications
Personal Information
- ID Number: 9301235296087
- Place of Birth: Port Elizabeth
- Date of Birth: 23 January 1993
- Gender: Male
- Nationality: South African
- Marital Status: Married
Health
Excellent
Volunteer Experience
- Administration Officer, United Nations Student Association (UN-SA), 2015, Diploma completion
- Support for marketing efforts, ITEE Conference, 2015, Port Elizabeth
- Crowdfunding campaign, Sikhanyise Computer Center, 2016, Walmer Township, Gqeberha
References
- Prof. Brenda Scholtz, Professor (Faculty of Sciences) at Nelson Mandela University, +27 82 8746734
- Prof. Adriaan Van Der Walt, Labour Law Programme Coordinator at Nelson Mandela University, +27 837835375
Hobbies and Interests
- Music
- Digital Media and Technology
- Entrepreneurship
Photography, Videography, Philanthropy and Mental Health and Wellness Advocate,
1. I take photographs and videos for corperate and wedding events.
2. I am Vice-Chairperson of an organisation that focuses on promoting people with intellectual and psychosocial disabilities in impoverished communities.
3. I am also a silent partner in a similar organisation that aims creating awareness around mental health, sexual and reproductive health, maternal and how to best report gender-based violence.
4. Last but not least, I like donating resources to the needy i.e. sanitary towels, toiletry items, stationary, computers etc.
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