Wil Rodas
Bilingual English Educator
Cuenca,A
Summary
Dynamic English Language Specialist with a proven track record at Cambridge School of Languages, enhancing student writing through tailored lesson plans and constructive feedback. Bilingual proficiency and strong language assessment skills fostered significant student growth. Adept at utilizing technology to enrich learning experiences and promote effective communication among diverse learners.
Overview
5
5
years of professional experience
2
2
Certificates
1
1
Language
Work History
E-commerce Customer Care Associate
Helimix
09.2024 - 09.2025
- Respond to customer inquiries via email, chat, and phone in a timely, professional manner.
- Utilize Zendesk to manage and track customer support tickets, ensuring all issues are resolved accurately and promptly.
- Process and manage orders using Cin7, ensuring accurate inventory management in order fulfillment.
- Coordinate with logistics and shipping teams through Ship Station to provide customers with shipping updates and tracking information.
- Contributed to positive company reviews by delivering exceptional support experiences to clients.
English Language Specialist
Cambridge School of Languages
03.2021 - Current
- Provided constructive feedback on students'' written work, enhancing their writing abilities in the target language.
- Facilitated group projects that promoted teamwork and communication among diverse learners.
- Maintained accurate records of student performance data for reporting purposes and tracking growth trends.
- Developed tailored lesson plans for individual learners, addressing specific areas of improvement and cultural needs.
- Utilized technology tools such as digital whiteboards, online quizzes, and video conferencing to enrich classroom experience and support remote learning opportunities.
Education
GED -
International TEFL Academy
100 West Monroe St., Suite 1110 Chicago, IL 60603 05.2001 -
Skills
Certification
TEFL
Languages
Spanish
Native or Bilingual
Timeline
E-commerce Customer Care Associate
Helimix
09.2024 - 09.2025
English Language Specialist
Cambridge School of Languages
03.2021 - Current
GED -
International TEFL Academy
05.2001 -
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