Wahib Safadi

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

• Identified and resolved unauthorized, unsafe or ineffective practices.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Introduced new methods, practices, and systems to reduce turnaround time
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
• Negotiated price and service with customers and vendors to decrease expenses and increase profit
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.

• Provided superior service to customers by quickly responding to requests, suggestions and concerns.
• Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
• Handled administrative aspects of sales by completing customer contracts and warranties, maintaining store inventory and accepting and processing customer payments.
• Coached customers' staff and demonstrated product use and maintenance.
• Used ICG to maintain company database with essential account and sales information.
• Maintained customer promotional logs for product advertising campaigns.
• Reconciled billing discrepancies with regulatory agencies and finance department.
• Provided superior service to customers by quickly responding to requests, suggestions and concerns

• Looking all improvments by helping in visual and logistic of stores, making happy place for work, doing logistic for several stores in city
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office invoices to deliver merchandise.
• Monitored supervisor's work calendar and scheduled appointments, meetings and travel
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
• Restocked supplies and placed purchase orders to maintain adequate stock levels
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
• Scheduled office meetings and client appointments for staff teams
• Sorted and distributed office mail and recorded incoming shipments for corporate records
• Drafted correspondence and other documents for CEO and department heads in company's voice
• Processed customer orders accurately and within agreed timeframes to meet service standards
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services
• Managed department budgets and generated financial reports for management review
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
• Assisted development and implementation of new administrative procedures
• Facilitated timely delivery of special projects to meet organizational and departmental objectives
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
• Completed forms, reports, logs and records to quickly handle all documentation for human resources
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
• Liaised between clients and vendors and maintained effective lines of communication
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
• Performed research to collect and record industry data
• Opened and properly distributed incoming mail to promote quicker response to client inquiries
• Established administrative work procedures to track staff's daily tasks
• Managed filing system, entered data and completed other clerical tasks
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
• Volunteered to help with special projects of varying degrees of complexity
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
• Assisted coworkers and staff members with special tasks on daily basis
• Surpassed team goals by partnering with colleagues to implement best practices and protocols
• Monitored supervisor's work calendar and scheduled appointments, meetings, and travel