Microsoft Excel
Vilma Mendoza Solano
Business Support & Customer Service Professional
Quito
Summary
Results-driven professional with a strong background in client relations, administrative coordination, and process optimization. Experienced in business development, communication, and strategic planning, with expertise in customer service and multilingual support. Passionate about contributing to dynamic teams and exploring opportunities across various fields to drive success and growth.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Business Development Support
Relocation Insurance Group, LLC
08.2023 - Current
- Oversee and execute marketing campaigns to attract new affiliates and expand the company's partner network.
- Manage lead distribution, assigning new opportunities to the sales team for follow-up and conversion.
- Process and bind insurance policies for affiliated moving company clients, ensuring accuracy and compliance.
- Verify and process policy changes, ensuring updates are correctly reflected in the system before notifying customers.
- Support business growth initiatives by maintaining organized records and optimizing operational workflows.
Transaction Coordinator & Disposition Specialist
SML - Real Estate
03.2023 - 08.2023
- Managed real estate transactions from acquisition to closing, ensuring all processes ran smoothly and on schedule.
- Marketed properties via comps analysis, JV partnerships, email campaigns, online platforms and call campaigns.
- Drafted and sent contracts, introductory emails, and escrow letters to sellers and title companies.
- Scheduled inspections and ensured the completion of required documentation, including seller information sheets and HOA requirements.
- Followed up with title companies on title searches, liens, and mortgage payoffs, updating buyers and sellers.
- Set and monitored deadlines, notifications, and price drop reviews. And Maintained and updated CRM with all transaction details.
- Coordinated final steps, including property walkthroughs, key handovers, and seller move-out verifications.
Surgical Coordinator
Spectrum Aesthetics
03.2021 - 03.2023
- Collected and processed information from prospective patients interested in plastic surgery and provided initial assistance.
- Coordinated patient evaluations with surgeons, ensuring timely feedback and delivering detailed surgery quotes.
- Managed legal and administrative procedures, including contracts, signatures, payments, pre-evaluations, and necessary approvals.
- Guided patients throughout the entire surgical process, assisting with payment deadlines, required medical exams, and addressing any questions or concerns.
ESL Teacher
Be Professional Group
08.2020 - 02.2021
- Taught English as a second language to adults at various proficiency levels.
- Developed engaging lesson plans focused on practical vocabulary and career-related English.
- Created interactive learning materials to enhance comprehension and retention.
Translator & Transcriber
Higashi Enterprises
01.2020 - 06.2020
- Translated and transcribed recorded inmate calls from Spanish to English for legal and investigative purposes.
- Ensured accuracy and clarity in transcriptions to support potential legal proceedings.
- Maintained confidentiality and adherence to legal standards when handling sensitive information.
Education
Pharmaceutical Chemistry -
Universidad Central De Venezuela (UCV)
Caracas - Venezuela 05.2001 -
High School Diploma -
U.E Colegio Teresiano - Nuestra Sra. De Coromoto
Caracas - Venezuela 05.2001 -
Skills
- Business Development & Client Management
- Effective Organizational Communication
- Critical Thinking & Problem Solving
- Bilingual Proficiency (Spanish & English)
- Proficient in Microsoft Office & Data Analysis Tools
- Customer Support & Administrative Operations
- Professionalism & Teamwork Collaboration
Software
Microsoft Office Suite
Salesforce
Mailchimp
RingCentral
Google Suite
Timeline
Business Development Support
Relocation Insurance Group, LLC
08.2023 - Current
Transaction Coordinator & Disposition Specialist
SML - Real Estate
03.2023 - 08.2023
Surgical Coordinator
Spectrum Aesthetics
03.2021 - 03.2023
ESL Teacher
Be Professional Group
08.2020 - 02.2021
Translator & Transcriber
Higashi Enterprises
01.2020 - 06.2020
Pharmaceutical Chemistry -
Universidad Central De Venezuela (UCV)
05.2001 -
High School Diploma -
U.E Colegio Teresiano - Nuestra Sra. De Coromoto
05.2001 -
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