Veronica Tate -Han
Brooklyn,NY
Summary
Responsible and motivated professional who is ready to apply education and knowledge in the workplace. Offers ability to handle challenging work, and excellent time management skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Bakery Store
Brooklyn, NY
04.2022 - 12.2023
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Warehouse Packer
Blue Ridge Tea y Herb
Brooklyn, NY
08.2020 - 03.2022
- Assembled and packed orders according to customer specifications.
- Read orders to verify attributes and quantities of merchandise.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Inspected finished product packaging for quality assurance before sending out orders.
Customer Service Representative
LATAM Airlines
Guayaquil, Ecuador
05.2017 - 07.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Completed day-to-day duties accurately and efficiently.
Substitute Preschool Teacher
Colegio Americano de Guayaquil-Ecuador
Guayaquil, Ecuador
04.2015 - 03.2017
- Communicated with head teacher to execute priorities for school day and ongoing lesson plans.
- Collaborated with teachers to develop strategies to meet the needs of special education students.
- Created classroom environment conducive to learning and appropriate to student maturity and interests.
- Graded tests and assignments using head teacher's grading guidelines.
- Operated computers or audio-visual aids to supplement class presentations.
- Ensured classrooms were clean and organized at all times.
- Prepared, administered and graded tests and assignments to evaluate student progress.
- Showed Powerpoint Presentations, videos and interactive websites to aid students with comprehension.
Education
Passanger And Customer Service Agent - College
Escuela Del Aire
Guayaquil - Ecuador02-2017
TKT Certificate of Cambridge University - Teaching Subjects in English
Anglo Continental
United The Kingdom 03-2015
Bachelor of Science - Accounting And Business Management
Universidad Catolica Santiago De Guayaquil
Guayaquil - Ecuador 02-2013
High School Diploma -
Liceo Cristiano De Guayaquil
Guayquil -Ecuador01-2006
Skills
- Customer Service
- Collaboration team Work
- Communication
- Language skill
- Creativity
Affiliations
- Pastry Chef in My Free time
- Helping as a Foster Family in the Shelters Animals place
Languages
Spanish
Native/ Bilingual
English
Full Professional
French
Limited
Certification
TKT Certificated
Timeline
Customer Service Manager
Bakery Store
04.2022 - 12.2023
Warehouse Packer
Blue Ridge Tea y Herb
08.2020 - 03.2022
Customer Service Representative
LATAM Airlines
05.2017 - 07.2019
Substitute Preschool Teacher
Colegio Americano de Guayaquil-Ecuador
04.2015 - 03.2017
Passanger And Customer Service Agent - College
Escuela Del Aire
TKT Certificate of Cambridge University - Teaching Subjects in English
Anglo Continental
Bachelor of Science - Accounting And Business Management
Universidad Catolica Santiago De Guayaquil
High School Diploma -
Liceo Cristiano De Guayaquil
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