Veronica Prado
Business Manager
Winter Springs,FL
Summary
Dynamic Business Manager excelling in developing strategies that improved profit margins. Skilled in negotiation and relationship building, I thrive in problem-solving environments while fostering team motivation. My organizational expertise and positive attitude have consistently driven sales success and enhanced customer satisfaction.
Overview
24
24
years of professional experience
Work History
Business Manager
CENYCA
Orlando, FL
02.2003 - 02.2025
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Led 45 employees from 4 different branches to meet monthly sales budgets.
- Attended international trade shows in Europe, China, the United States, and Colombia to identify suppliers for purchasing and importing new products.
- Communicated with customers and vendors positively with particular attention to problem resolution and to build connections and nurture relationships.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Developed and implemented business strategies conducting market research and analyzing business trends.
- Assisted with the hiring process and training of new employees motivating them through incentives and positive feedback to contribute more effectively to the team's goals.
- Negotiated favorable terms with local and international suppliers, improving profit margins without sacrificing quality.
- Identified and qualified customer needs and negotiated and closed profitable projects with a high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed inventory tracking system to record deliveries and to improve inventory control procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Travel Consultant
AAA Travel Agency
Seattle, WA
04.2001 - 08.2002
- Organized trips for individual, family and business travelers working closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Built strong relationships with clients through exceptional communication and personalized service.
- Updated and maintained customer databases to increase customer retention.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices attending to industry conferences, webinars, fam trips and training sessions to better serve customers.
Education
Bachelor of Science - Tourism Business Administration
SEK UNIVERSITY
Ecuador 10.2025 - 07.2025
Skills
- Excellent organizational and administrative skills
- Ability to thrive in a dynamic problem-solving environment
- Supports the company's goals and represents the company positively and professionally
- Positive working attitude to effectively coordinate work activities
- Fluent in English and Spanish
Timeline
Bachelor of Science - Tourism Business Administration
SEK UNIVERSITY
10.2025 - 07.2025
Business Manager
CENYCA
02.2003 - 02.2025
Travel Consultant
AAA Travel Agency
04.2001 - 08.2002
Similar Profiles
Amy MahaffeyAmy Mahaffey
Assistant Branch Manager at Midflorida Credit UnionAssistant Branch Manager at Midflorida Credit Union
TEODORA PAVLICATEODORA PAVLICA
Provider Solutions Specialist at HCA Healthcare Inc.Provider Solutions Specialist at HCA Healthcare Inc.
Zia EppsZia Epps
Pharmacy Service Representative || at CVS Specialty PharmacyPharmacy Service Representative || at CVS Specialty Pharmacy