Salesforce
Veronica Oviedo
Sales Manager
Quito
Summary
Sales professional, with almost 10 years of experience in the Education field. I have earned experience in every step of the admissions department. I know the importance of empathizing whith prospects and their parents, I know how to supervise Sales Teams focused in achieving the organization enrollment goals. Lately, I have worked as a Coordinator and Manager of the Admissions (Sales Area) having as a priority the directing my team into best practices that ensure the accomplishment of the organization goals.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Admissions Manager for Chile, Bolivia, Salvador
SCALA - UTEL (Mexican University)
Quito
08.2023 - Current
- Maximized performance by monitoring daily activities and mentoring team members from 5 different countries.
- Accomplished monthly goals of CR, Revenue and CAC.
- Regularly meeting with marketing team to improve strategies to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished Sales Goals within established timeframes.
- Head of the admissions team of 4 countries (Bolivia, Chile, Guatemala and El Salvador)
University Admissions Coordinator
UTEL (Mexican University)
Quito
11.2021 - 08.2023
- Worked with KPIs as CR, to improve productivity with leads management.
- Managed virtual Contact Center where I demonstrated leadership skills working with a team of 100 Admissions Advisors and 5 Admissions Supervisor
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions through the analysis of data.
- Regularly meetings with marketing team to improve marketing strategies that help sales (admissions) to achieve their goal.
Admissions Call Center Supervisor
UDLA - UNIVERSIDAD DE LAS AMERICAS (UNIVERSITY)
QUITO
12.2016 - 11.2021
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Achieved high satisfaction rating through proactive call resolutions of customer issues.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Supervised 30 Admissions Advisors in providing excellent customer service and achieving sales goals.
- Regularly meetings with Marketing Team to align commercial strategies.
Call Center Admissions Advisor
UDLA - UNIVERSIDAD DE LAS AMERICAS (UNIVERSITY)
QUITO
02.2014 - 12.2016
- Assessed student's abilities and recommended degree programs to highlight strengths.
- Through Call Center, contact future students and their parents to encourage them to study at UDLA University.
Education
MBA - Marketing
UNIVERSIDAD DE LAS AMERICAS - UDLA
Quito - Ecuador 10.2017 - 03.2020
BBA - International Business
UNIVERSIDAD DE LAS AMERICAS - UDLA
Quito - Ecuador 03.2010 - 02.2016
Skills
Staff Management
Software
Microsoft Dynamics CRM
Inconcert
Microsoft Excel
Power BI
Genesys: Contact Center Solutions
Timeline
Admissions Manager for Chile, Bolivia, Salvador
SCALA - UTEL (Mexican University)
08.2023 - Current
University Admissions Coordinator
UTEL (Mexican University)
11.2021 - 08.2023
MBA - Marketing
UNIVERSIDAD DE LAS AMERICAS - UDLA
10.2017 - 03.2020
Admissions Call Center Supervisor
UDLA - UNIVERSIDAD DE LAS AMERICAS (UNIVERSITY)
12.2016 - 11.2021
Call Center Admissions Advisor
UDLA - UNIVERSIDAD DE LAS AMERICAS (UNIVERSITY)
02.2014 - 12.2016
BBA - International Business
UNIVERSIDAD DE LAS AMERICAS - UDLA
03.2010 - 02.2016
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