Word,Excell,Power Point, Pastel Accounting
Vera Gcrebile Crab
Receptionist Secretary
Gqeberha Fairview Overbaakens
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in computer skills, data entry and database administration.
Dedicated to offering exceptional assistance to team members ,learners,parents and staff . Skilled at coordinating , organizing , and receiving communication & complaints. Facilitate office communication. Positive and upbeat with strong and relationship-building abilities.
Overview
17
17
years of professional experience
1
1
Certification
4
4
Languages
Work History
Receptionist Admin
St Dominic's Primary School
Gqeberha
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved parents and pupils problems and complaints (escalate where necessary)
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding learners and the School.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Enhanced front office operations by efficiently managing incoming calls, ensuring prompt customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Welcomed learners and parents with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments and learners.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Helped maintain School and the office security by monitoring visitor access and issuing badges (visitors cards).
- Cultivated positive relationships with learners ,parents,teachers and all staff through professional demeanor and excellent interpersonal skills.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- First Aid and Support to learners
- School's Data Capturing and Record keeping SASAMS
- Liaison with the Department of Education
Service Consultant
Momentum
Gqeberha
03.2022 - 12.2022
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Provided information about service procedures and expected timelines.
- Successfully collaborated with cross-functional teams in order to develop innovative service offerings tailored to the unique needs of each client.
- Discussed options with clients and determined appropriate plans.
- Conducted comprehensive needs assessments to identify areas for service improvement and tailored solutions accordingly.
- Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Consistently updated knowledge of industry trends and best practices, ensuring the delivery of cutting-edge solutions to clients at all times.
- Implemented effective training programs to improve the skills and performance of service consultants across the department.
- Documented payment details and personal information on customer accounts.
- Negotiated contracts with vendors to secure favorable terms on behalf of clients, delivering cost-effective solutions that met their specific requirements.
- Efficiently managed multiple projects simultaneously while maintaining strict deadlines and quality standards.
- Organized workshops and seminars aimed at educating customers about product offerings and industry developments, fostering long-term engagement.
- Wrote service orders and updated schedules.
- Actively participated in industry conferences and events as a representative of the company, fostering valuable connections with prospective clients and partners alike.
- Assisted in the development of marketing materials targeting potential customers, increasing overall brand awareness.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained staff on operating procedures and company services.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
Claims Controller
Compsol/Medsol/Relay IOD Center
Gqeberha
06.2018 - 11.2019
- Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
- Implemented cost-saving measures, identifying inefficiencies and reallocating resources to achieve optimal results.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Collaborated with other functional areas to develop integrated solutions for complex business challenges related to finance operations.
- Prepared detailed variance analyses on a monthly basis, enabling more effective tracking of actuals versus forecasted figures.
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
Team Administrator
Compsol IOD Centre
03.2017 - 11.2019
- Registering and submissions of IOD Claims.
- Liaison with COIDA (Workmen Compensation fund)
- Developed strong relationships with vendors and suppliers, enabling better negotiation deals for essential services or products.
- Handled confidential documents securely, maintaining privacy and trust among colleagues and clients.
- Trained new staff members on company policies and procedures, fostering a supportive work environment from day one.
- Provided administrative support to team members, resulting in increased focus on core responsibilities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Receptionist
Medsol/Compsol IOD Centre
09.2015 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with planning office events and meetings for smooth execution.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Nursing Assistant
Aurora Rehab and Stimulation Hospital
07.2011 - 08.2015
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Contributed to effective communication between patients and healthcare providers by translating medical jargon into easily understandable language.
- Provided effective pre-and post-operative care by preparing patients for surgery, monitoring vital signs, and assisting with pain management techniques.
- Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Documented care actions by completing records and logs in medical software system.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Supported patient mobility, reducing risk of falls and facilitating physical therapy exercises.
- Administered medications according to prescribed schedules, contributing to effective treatment outcomes.
- Documented patient information and care activities in electronic health record.
Waitressing and Hostess
Different Restuarants
Gqeberha
04.2008 - 01.2011
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively servicing with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Answered phone calls to take orders, give information and document reservations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Completed daily side work and opening and closing duties without fail.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
Bachelor of Education in Senior Phase FET - Education
Mancosa
Newton Park/Greenacres 04.2001 -
Social Skills Training
Communication & Conflict Management Skills08-2021
Early Childhood Education And Care
SETA/ Department of Education
Online06-2021
Diploma Bookkeeping Pastel & Accounting - Bookkeeping And Accounting
Damelin
Port Elizabeth 04.2001 -
Healthcare
Health Academy
Workforce05-2011
Skills
Data entry
Telephone skills
File management
Office management
Customer Service
Childcare Support
Advanced First Aid Skills
Coordination and Organisation Skills
Excellent Peoples Skills
Advanced Computer Skills
Software
Certification
CAP - Certified Administrative Professional
Interests
Reading,Learning New Skills,Music,Decorating and Creativity Childcare,Sports
Tennis,Swimming,Reading and Learning new skills
I play tennis and enjoy swimming. I belong to a Tennis Club and in a process of training as a professional swimmer/lifeguard.
I am enthusiastic about continuous learning and eager to expand skills.
Timeline
Receptionist Admin
St Dominic's Primary School
01.2023 - Current
Service Consultant
Momentum
03.2022 - 12.2022
Claims Controller
Compsol/Medsol/Relay IOD Center
06.2018 - 11.2019
Team Administrator
Compsol IOD Centre
03.2017 - 11.2019
Receptionist
Medsol/Compsol IOD Centre
09.2015 - 11.2019
Nursing Assistant
Aurora Rehab and Stimulation Hospital
07.2011 - 08.2015
CAP - Certified Administrative Professional
03-2011
Waitressing and Hostess
Different Restuarants
04.2008 - 01.2011
Bachelor of Education in Senior Phase FET - Education
Mancosa
04.2001 -
Diploma Bookkeeping Pastel & Accounting - Bookkeeping And Accounting
Damelin
04.2001 -
Social Skills Training
Early Childhood Education And Care
SETA/ Department of Education
Healthcare
Health Academy
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