Valeria Maridueña Lützow
Customer Success & Sales Specialist
Summary
My name is Valeria, and I am an energetic Sales and Customer Success Specialist offering demonstrated success in identifying prospects and converting leads into customers. My communication skills, understanding of client needs, and sales closing rates are aided by my creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Additionally, I am skilled at translating a plethora of media in German and French, as I have a highly developed understanding of both languages and cultures.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Customer Success & Sales Specialist
OpenSolar
01.2023 - Current
- Perform initial on-boarding of accounts with Solar partners, ensuring strong adoption and ongoing engagement throughout the customer's lifetime
- Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
- Perform periodic customer success reviews that confirm satisfaction, and resolve issues with the help of the Development and Product team
- Use usage patterns to gain insights, provide guidance and increase customer satisfaction
- Work closely with the Software & Business Development teams to share product market insights that inform additional and service sales opportunities
- Monitored and responded to customer inquiries in multiple languages (FR, DE, EN)
- Successfully translated complex solar Support Content (Photo/Video/Text) from English to French and German, ensuring accuracy and preserving the content's original intent
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Content & Training Specialist
Wolt/Doordash
Berlin
01.2022 - 01.2023
- Developed digital educational material (e.g
- Videos and manuals)
- Organized classroom-style seminars about product features and support techniques
- Conducted role-playing activities to develop interpersonal skills (e.g
- Negotiation,teamwork, and conflict management)
- Liaised with managers and encouraged on-the-job coaching (e.g
- How to handledifficult client cases)
- Assisted with recruitment and training of new employees, while also monitoring theproductivity of current employees.
Customer Support Specialist
Wolt GmbH
Berlin
10.2021 - 01.2022
- Achieved a KPI of 15 chats per hour, demonstrating effective time management andproductivity
- Maintained a median response time below 60 seconds, demonstrating quick andefficient service for customers
- Completed chats in under 10 minutes, ensuring customers received prompt andefficient service
- Organized study hours for newly joined employees during their first month,demonstrating a commitment to employee development and training
- Internships
- Extra-curricularactivities
- Languages
- Links:
- Skills
Personal Assistant
Meyoko Illustrations
Quito, Berlin
01.2017 - 03.2019
- Document preparation, including typing, formatting, and editing contracts
- Customer communication and coordination, including answering calls and making travelarrangements
- Appointment scheduling, event calendar management, and reminder dissemination.
Call Center Agent
Verivox
Berlin
04.2018 - 09.2018
- Provide customer support for inquiries and issues
- Complete contract agreements for various services (such as Phone, Internet, Insurance
- Electricity, etc.) e
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Maintained and managed customer files and databases.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Intern
German Parliament
Berlin
03.2015 - 06.2015
- Conducted research on various policy issues and prepared briefing materials for the government official
- Assisted with scheduling, and managing correspondence, and performed other administrative tasks as needed
- Helped with the planning and execution of meetings
- This included taking notes and preparing agendas.
- Analyzed problems and worked with teams to develop solutions.
Education
BBA - Marketing
OSZ Handel
Berlin, GermanyMSA - Art History And French
Georg Van Giesche
Berlin, GermanySkills
Telemarketing expertise
Account management
Customer service and care
Sales expertise
Relationship building
Network development
Staff Training
Webinar creation
Copywriting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Interests
- Baking - Cooking
- Video Games
- Classic Literature and Art
- Swimming and Karate
- Interior Design
Timeline
Customer Success & Sales Specialist
OpenSolar
01.2023 - Current
Content & Training Specialist
Wolt/Doordash
01.2022 - 01.2023
Customer Support Specialist
Wolt GmbH
10.2021 - 01.2022
Call Center Agent
Verivox
04.2018 - 09.2018
Personal Assistant
Meyoko Illustrations
01.2017 - 03.2019
Intern
German Parliament
03.2015 - 06.2015
BBA - Marketing
OSZ Handel
MSA - Art History And French
Georg Van Giesche