Valeria Cueva
Bachelor In Business Administration
Guayaquil
Summary
Dynamic leader with a proven track record at PricewaterhouseCoopers and ACGROUP WORLDWIDE ECUADOR S.A., specializing in international shipping and freight forwarding. Excelled in enhancing customer satisfaction and team proficiency, showcasing exceptional problem-solving and motivational leadership skills. Implemented training programs, improving team performance by key indicators
Overview
9
9
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Shipment Coordinator Manager
ACGROUP WORLDWIDE ECUADOR S.A.
05.2023 - Current
- Coordination of international shipments by staying abreast of customs requirements and documentation standards across various countries.
- Increase customer satisfaction by overseeing accurate order fulfillment and providing regular status updates on shipments.
- Implementation of training programs for new team members, resulting in increased proficiency in shipment coordination tasks.
- Evaluation of the team performance according to our Key performance Indicators
- Development of standard operating procedures for team to follow and maintained records of activities.
- Internal Auditor with BASC certification.
Shipment Coordinator
ACGROUP WORLDWIDE ECUADOR S.A.
08.2017 - 05.2023
- Coordination of import and export shipments
- Provide regular status updates on shipments.
- Ensure timely delivery of shipments through diligent monitoring of transportation schedules and proactive problemsolving.
Assurance Partners Assistant
PricewaterhouseCoopers
07.2016 - 08.2017
- Answer incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Work closely with management to provide effective assistance for specific aspects of business operations.
- Safeguard sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Assist managerers in all aspects of business operations.
- Collaborate effectively with cross-functional teams to achieve shared goals in a timely manner.
Education
Bachelor of Science - Business Administration
Universidad Santa MariaCampus Guayaquil
Guayaquil 05.2001 -
Skills
Shipping documentation
International shipping
Freight forwarding
Customer service
Problem-solving
Decision-making
Team building
Client relations
Motivational leadership
Certification
IELTS TEST
Timeline
Shipment Coordinator Manager
ACGROUP WORLDWIDE ECUADOR S.A.
05.2023 - Current
IELTS TEST
04-2023
Customer Experience Management
07-2022
Shipment Coordinator
ACGROUP WORLDWIDE ECUADOR S.A.
08.2017 - 05.2023
Assurance Partners Assistant
PricewaterhouseCoopers
07.2016 - 08.2017
Bachelor of Science - Business Administration
Universidad Santa MariaCampus Guayaquil
05.2001 -