Usisipho Jalekile

As an Admin Assistant at Nelson Mandela University's Access and Enrolment department, I played a vital role in ensuring the efficient and effective operation of the enrolment process. My responsibilities included applying program-specific admission requirements, providing humanizing consultative support to both internal and external stakeholders, and ensuring compliance with university policies and procedures. I liaised with Heads of Departments and Directors of the university to meet enrolment targets and assessed the suitability of applicants based on statutory requirements. Additionally, I managed and maintained accurate records, utilized administrative software to streamline processes, and communicated admission decisions to applicants promptly. My role also involved organizing admission-related events and providing exceptional customer service to all stakeholders, ensuring a positive experience for prospective students. Through these efforts, I contributed to the successful attraction and admission of qualified candidates, thereby supporting the university's goals and objectives.

As a Casual Sales Assistant at Woolworths from November 2021 to January 2022, I was responsible for providing excellent customer service and supporting store operations. My duties included replenishing floor inventory to ensure product availability, answering customer questions, and providing product solutions tailored to their needs. I actively promoted store cards and special offers to enhance customer engagement and drive sales. Additionally, I arranged and maintained attractive window displays to capture customer interest and enhance the store's visual appeal. My role required effective communication skills, a customer-focused approach, and the ability to work efficiently in a team-oriented environment, contributing to a positive shopping experience for all customers.

• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Expedited invoice processing and expense tracking to maintain accurate financial records for budgeting purposes.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

As an Education Assistant at Zuzile Primary School from August 2020 to December 2020, I supported teachers in various administrative and instructional tasks to enhance the learning environment. My responsibilities included distributing workbooks, textbooks, question papers, worksheets, and marked scripts to learners, ensuring that all materials were organized and readily available for classroom activities. I prepared mark sheets, kept accurate records, and captured marks to assist teachers with grading and assessment processes. Additionally, I provided administrative support by photocopying question papers and worksheets and assisting with other clerical duties as needed. My role required strong organizational skills, attention to detail, and the ability to work collaboratively with teachers to ensure a smooth and efficient classroom operation, ultimately contributing to the academic success and well-being of the students.