Tyasia Horne
Jamaica,NY
Summary
Results-driven professional with extensive experience in customer service and conflict resolution. Expertise in effective communication and problem-solving, ensuring high levels of customer satisfaction. Proven ability to collaborate within teams and adapt to dynamic environments while achieving organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
NYPD SSD, 105, & 113 PRECINCT
08.2022 - Current
- Maintained accurate assignment logs to ensure efficient tracking of tasks and responsibilities.
- Diligently logged budget expenditures, facilitating effective financial oversight and resource allocation.
- Recorded daily attendance to monitor staff participation and compliance with organizational policies.
- Oversaw management of special assignments and projects, ensuring timely completion and quality standards.
- Coordinated training schedules to enhance staff development and meet organizational needs effectively.
- Assigned special details to staff, optimizing resource utilization and operational effectiveness.
- Collaborated with team members to streamline administrative processes and improve overall workflow efficiency.
Front Desk Receptionist
Howard Beach Animal Clinic, Howard Beach
07.2020 - 08.2022
- Ensured accurate patient records by utilizing electronic health record systems.
- Reduced costs by managing office supply inventory efficiently and effectively.
- Facilitated seamless patient check-in and appointment scheduling at front desk.
- Delivered exceptional customer service by addressing inquiries and concerns promptly.
- Trained new receptionists on clinic protocols and effective customer interaction strategies.
- Enhanced clinic efficiency by streamlining the appointment scheduling process.
Education
Associate's Degree -
LaGuardia Community College
Long Island City06.2020
High School Diploma -
John Adams High School
Ozone Park06.2018
Skills
- Responsive to change
- Invoice management skills
- Customer engagement strategies
- Skilled in Word, Excel, and Outlook
- Proficiency in administrative tasks
- Team mentoring
- Project oversight
- Phone Etiquette
Certification
- CPR Certification
- Mental Health and Education Certification
- NYS Drivers License
Timeline
Administrative Assistant
NYPD SSD, 105, & 113 PRECINCT
08.2022 - Current
Front Desk Receptionist
Howard Beach Animal Clinic, Howard Beach
07.2020 - 08.2022
Associate's Degree -
LaGuardia Community College
High School Diploma -
John Adams High School