Thando Siwahla
Health And Safety Officer
Mthatha
Summary
Dynamic operations manager with a proven track record at Escay Services, enhancing customer satisfaction and team productivity through effective training and communication. Skilled in logistics management and problem-solving, I consistently met financial targets while fostering strong supplier relationships, resulting in improved quality and reduced costs.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
3
3
years of professional experience
Work History
Manager of Operations
Escay Services
01.2023 - 11.2023
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
Manager
Vuyo Vista Trading Enterprise
01.2021 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
Education
No Degree - Occupational Health And Safety
The Training Academy
04.2001 -
High School Diploma -
Queens College Boys High School
Queenstown, South Africa 04.2001 -
Skills
Logistics management
Problem-solving
Customer service
Quality assurance
Decision-making
Team leadership
Driver
Timeline
Manager of Operations
Escay Services
01.2023 - 11.2023
Manager
Vuyo Vista Trading Enterprise
01.2021 - 06.2022
No Degree - Occupational Health And Safety
The Training Academy
04.2001 -
High School Diploma -
Queens College Boys High School
04.2001 -
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