Thais Ramirez
Degree In Tourism
Summary
Dynamic professional with a proven track record at Metropolitan Touring, enhancing client satisfaction through customized travel itineraries and efficient problem-solving. Skilled in time management and interpersonal communication, adept at handling complaints and providing exceptional passenger assistance. Achieved significant repeat business by leveraging cultural awareness and travel arrangement expertise. History includes managing customer service, sales and operational areas for international airlines. Well-versed in ticketing, ramp and gate processes. Excellent communication, prioritization and multitasking abilities.
Overview
3
3
years of professional experience
6
6
Certifications
Work History
Travel Agent
Metropolitan Touring
2024.01 - 2024.12
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
- Created promotional materials to increase visibility and attract larger market share.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Airport Passenger Service Agent
Longpairport Aviation
2022.11 - 2024.01
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Supported colleagues during peak hours by taking on additional tasks when needed.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided exceptional service at ticket counters, booking flights and processing payments securely.
- Managed lost and found items efficiently, returning valuables to rightful owners whenever possible.
- Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
Waitress Trainee
Casi Maduro - Family Restaurant
2022.01 - 2022.08
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Museum Guide
Vivarium
2021.09 - 2022.03
- Ensured visitor satisfaction by addressing questions and concerns in a timely and professional manner.
- Assisted in the curation process, contributing valuable insight into exhibit layout and design.
- Managed scheduling for guided tours and special events, streamlining operational efficiency during peak seasons.
- Trained new guides on museum policies, procedures, and tour techniques, ensuring a consistent level of quality service across all staff members.
- Facilitated workshops for various age groups, introducing participants to different aspects of art history or exhibit themes.
- Coordinated school group visits, tailoring tours to meet specific educational objectives.
- Maintained an organized and welcoming environment, allowing visitors to fully immerse themselves in the museum experience.
- Worked closely with curators to gain deeper knowledge of exhibited collections for more accurate presentations during tours.
Education
Tourism - Tourism Management
Pontifical Catholic University of Ecuador
Quito 2001.05 -
Skills
Time management expertise
Languages
Spanish
Native language
English
Upper intermediate
B2
Italian
Intermediate
B1
Certification
Ornitology - Ecuador Biodiversity
Interests
Art
Science
Photography
Reading
Learn new languages
Travel
Timeline
Travel Agent
Metropolitan Touring
2024.01 - 2024.12
Sabre System
2024-01
Luggage Fares and Lost luggage
2023-09
Dangerous Goods
2023-03
Airport Passenger Service Agent
Longpairport Aviation
2022.11 - 2024.01
Amadeus Syustem
2022-10
Ornitology - Ecuador Biodiversity
2022-09
Waitress Trainee
Casi Maduro - Family Restaurant
2022.01 - 2022.08
Herpetology - Ecaudor Biodiversity
2022-01
Museum Guide
Vivarium
2021.09 - 2022.03
Tourism - Tourism Management
Pontifical Catholic University of Ecuador
2001.05 -
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