Tania De Swardt
Manager
Port Elizabeth
Summary
Dynamic management professional with 27 years of experience in the home industry, proficient in overseeing operations and enhancing customer satisfaction. Successfully managing the business, addressing customer inquiries, and managing day-to-day business activities. Demonstrates exceptional communication and organisational skills, capable of thriving under pressure. Committed to delivering outstanding customer care by providing tailored recommendations and fostering positive relationships with clients. Seeking the transition into a sales assistant role to leverage extensive experience in customer service and operational excellence.
Overview
27
27
years of professional experience
Work History
Manager
From the Kitchen
Port Elizabeth
02.2006 - 01.2025
- As a manager at From the Kitchen, my responsibilities included overseeing operations and ensuring the highest standards of service and product quality. The role required strong leadership skills to manage a diverse team and maintain an efficient workflow.
- In addition, strategic decision-making was essential for inventory management and customer engagement. Committed to creating a positive atmosphere, efforts were made to enhance both staff morale and customer experiences.
- Directed daily operations, ensuring service excellence and operational efficiency.
- Engage with customers to gather feedback and improve service offerings
Manager
The Byenes
Uitenhage
04.1998 - 05.2006
- In the role of Management at Die Byenes, leadership and operational oversight were key responsibilities. The position involves ensuring high levels of customer satisfaction and overseeing the daily operations of the establishment.
- Focus was placed on creating a welcoming environment while effectively addressing customer queries and concerns.
- Implemented operational improvements that led to increased efficiency and customer satisfaction.
- Handled customer complaints with professionalism, ensuring a positive experience for all patrons.
Education
High School Diploma -
Ben Viljoen High School
Groblersdal11-1996
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Additional Information
References:
Elmarie Landman (Previous owner of The Byenes)
elmarielandman1@gmail.com - 041 992 1366
Ashley Berndt (Supplier Hometown Bakery)
Tel: 082 555 6468
Timeline
Manager
From the Kitchen
02.2006 - 01.2025
Manager
The Byenes
04.1998 - 05.2006
High School Diploma -
Ben Viljoen High School
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