Tammy Mason
Roswell
Summary
Dynamic Branch Manager with a proven track record at MTH Mortgage, recognized for exceptional customer service and operational leadership. Expert in streamlining loan processing workflows and fostering professional connections, driving revenue growth and enhancing team performance through effective coaching and training while consistently exceeding branch targets.
Overview
11
11
years of professional experience
Work History
Branch Manager
MTH Mortgage
03.2023 - Current
- Supervised daily branch operations to ensure compliance with lending regulations and company policies.
- Developed and implemented strategic marketing initiatives, increasing customer engagement and loan applications.
- Trained and mentored staff on mortgage products, enhancing team knowledge and performance.
- Analyzed branch performance metrics to identify areas for improvement and implement necessary changes.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Streamlined loan processing workflows, reducing turnaround times and improving customer satisfaction ratings.
RMLO/President
M C Mortgage
08.2018 - 03.2022
- Streamlined loan processing workflows, reducing turnaround times and increasing customer satisfaction levels.
- Mentored junior staff, cultivating a culture of continuous improvement and professional development within the organization.
- Oversaw budget allocation and resource management, ensuring alignment with company objectives and financial targets.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
Producing Branch Manager
MTH Mortgage
08.2014 - 08.2018
- Led branch operations, ensuring compliance with regulatory requirements and company policies.
- Developed training programs for staff, enhancing team performance and customer service skills.
- Implemented process improvements, increasing efficiency in loan processing workflows.
- Fostered relationships with local real estate agents, driving referral business and expanding market presence.
- Mentored junior loan officers, providing guidance on complex transactions and customer interactions.
- Maintained high levels of customer satisfaction through proactive communication and efficient problem resolution.
Education
No Degree - Business
University of Texas At San Antonio
San Antonio, Texas01-1994
Skills
- Branch operational leadership
- Recognized for exceptional customer service
- Fostering professional connections
- Proficient in meeting deadlines
- Onboarding and coaching mortgage loan originators
- Experienced with Empower, Encompass, Mello, and Calyx Point
- Proficient in Microsoft Office tools
Timeline
Branch Manager
MTH Mortgage
03.2023 - Current
RMLO/President
M C Mortgage
08.2018 - 03.2022
Producing Branch Manager
MTH Mortgage
08.2014 - 08.2018
No Degree - Business
University of Texas At San Antonio