Tammy Carpenter
Debtors Clerk
Jeffreys Bay
Summary
Detail-oriented and versatile professional with experience in accounting administration, copywriting, translation, and English language tutoring. Proficient in Xero, SimplePay, and Microsoft Office, with strong communication and linguistic skills. Currently completing a Bachelor of Arts in Linguistics and Psychology through UNISA, combining analytical thinking with creative expertise.
Overview
2027
2027
years of professional experience
1
1
Certification
2
2
Languages
Work History
Debtors Clerk
PSQ Holdings
Jeffreys Bay
06.2024 - Current
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Maintained up-to-date employee records to assist in human resources planning.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Maintained and processed invoices, deposits, and money logs.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Completed payroll for employees and maintained detailed records of procedures using SimplePay.
English Tutor
Freelance
Jeffreys Bay
01.2022 - 06.2024
- Improved students' written and verbal English skills through personalized learning programs.
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Mentored students in proper punctuation, spelling and sentence structure use.
Proofreader and Copywriter
Design Dynamics
2023 - 2024
- Checked and corrected grammatical and spelling errors in diverse documents.
- Demonstrated strong attention to detail when working with complex technical documents containing specialized terminology or jargon.
- Facilitated timely project completion with efficient task prioritization and time management skills.
- Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
- Reviewed and edited final copy for accuracy and to correct grammar errors.
Customer Service Associate
Amazon
09.2022 - 01.2023
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Education
Bachelor of Arts - Psychology And Linguistics
University of South Africa
Pretoria 04.2001 -
GA Level 5 Diploma - Teaching English As A Foreign Language
I-To-i TEFL
United Kingdom 04.2001 -
High School Diploma -
Global Leadership Academy
Jeffreys Bay 04.2001 -
Skills
Administrative support
Database entry
Bookkeeping
Payroll software
Work copywriting
Excellent time management skills
Remote work capabilities
Friendly, positive attitude
Customer service
Microsoft office
Problem-solving
Flexible and adaptable
Dependable and responsible
Calm under pressure
Certification
GA Level 5 Diploma
Timeline
Debtors Clerk
PSQ Holdings
06.2024 - Current
Customer Service Associate
Amazon
09.2022 - 01.2023
GA Level 5 Diploma
03-2022
English Tutor
Freelance
01.2022 - 06.2024
Bachelor of Arts - Psychology And Linguistics
University of South Africa
04.2001 -
GA Level 5 Diploma - Teaching English As A Foreign Language
I-To-i TEFL
04.2001 -
High School Diploma -
Global Leadership Academy
04.2001 -
Proofreader and Copywriter
Design Dynamics
2023 - 2024