Tamara Zimkhitha Fani
Admin Assistant
Cape Town
Summary
Dynamic and results-oriented professional with a proven track record at Rape Crisis Cape Town Trust, adept in office administration and a dedicated team player. Excelled in enhancing workplace efficiency and effectiveness, leveraging strong computer skills and administrative support to exceed organizational goals. Demonstrated exceptional ability to adapt and communicate, ensuring high levels of client satisfaction and team productivity.
Overview
21
21
years of professional experience
2
2
Certifications
1
1
Language
Work History
Admin Assistant / Pieceworker
Rape Crisis Cape Town Trust
07.2024 - Current
- Handled multiple tasks simultaneously while maintaining keen attention to detail, leading to fewer errors overall.
- Demonstrated flexibility by adapting quickly to changes in workload or priorities, seamlessly shifting focus as needed without compromising results.
- Maintained excellent attendance record, demonstrating dedication and commitment to meeting the organization goals.
- Actively participated in team meetings and brainstorming sessions aimed at improving workplace efficiency and effectiveness.
- Effectively communicated with the co-ordinator about any issues or concerns.
- Liaised with the Gatekeepers and maintained effective lines of communication.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Assisted in organizing the organizations peer eds events, coordinating logistics and catering for over 50 participants.
- Assisted in onboarding new volunteers, providing schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating the volunteer files.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
Receptionist
Embrace Dignity
02.2020 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email or telephone.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
Assistant Retail Store Manager
Tockyo & Co
09.2014 - 12.2017
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Answered questions about store policies and addressed customer concerns.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted store manager in meeting standards for customer service and quality.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Elevated overall customer experience by actively seeking feedback and swiftly addressing areas requiring improvement.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Trained and developed new employees for ease of transition into team.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exhibited excellent people skills during interaction with employees and customers.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Site Supervisor
G& T Packaging
02.2004 - 10.2008
- Oversaw personnel safety and efforts at work site.
- Supervised material usage and contractor man-hours to keep projects in line.
- Maintained records and logs of work performed and materials and equipment used.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Worked with personnel and managers to meet strict timelines.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Guided employees in task completion, offering assistance to meet tight deadlines.
- Resolved issues among team members to keep employees on task.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Achieved high levels of client satisfaction through meticulous attention to detail and proactive communication.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Education
No Degree - Grade 11
Glendale High School
Cape Town, South Africa 04.2001 -
Skills
Office administration
Administrative support
Computer skills
Dedicated team player
Certification
Professional Receptionist Essentials
Timeline
Admin Assistant / Pieceworker
Rape Crisis Cape Town Trust
07.2024 - Current
Receptionist
Embrace Dignity
02.2020 - 05.2020
Assistant Retail Store Manager
Tockyo & Co
09.2014 - 12.2017
Site Supervisor
G& T Packaging
02.2004 - 10.2008
No Degree - Grade 11
Glendale High School
04.2001 -
Professional Receptionist Essentials
Basic computer
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