Passionate about different cultures, meeting new people, and exploring business opportunities
Steffania Fuentes
BUSINESS DEVELOPMENT
Bogotá
Summary
Results-driven Sales and Business Development professional with extensive experience in B2B sales, lead generation, and client relationship management. Adept at identifying new business opportunities, engaging decision-makers, and closing high-value deals. Strong background in digital sales, outbound prospecting, and market analysis, with proven success in cold outreach and relationship-building. Bilingual in English (Advanced) and Spanish (Native), excelling in international sales and remote collaboration.
Business development professional with strong expertise in identifying growth opportunities and driving strategic initiatives. Proven track record of building solid client relationships, negotiating successful deals, and contributing to significant revenue growth. Collaborative team player who adapts to changing needs, with skills in market analysis, strategic planning, and sales optimization. Known for reliability and results-driven mindset.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Business Development Specialist
OutPLEX
Fort Lauderdale, FL
07.2023 - Current
- Lead and mentor a high-performing sales team, providing coaching on prospecting, pitch delivery, and negotiation tactics.
- Develop and implement data-driven, weekly sales strategies to optimize pipeline management and accelerate conversion rates.
- Spearhead outbound prospecting efforts, leveraging specialized tools like ZoomInfo to identify and target high-value enterprise clients.
- Conduct multi-channel outreach, including personalized cold calls, targeted email campaigns, and strategic engagement via LinkedIn.
- Design customized outreach strategies and create compelling, value-added sales presentations and proposals tailored to enterprise clients in the retail, insurance, and utility sectors.
- Achieved successful market penetration and secured high-profile enterprise contracts, leading to significant revenue growth in multiple industries.
- Conduct outbound prospecting via LinkedIn, email, and phone calls to engage high-value clients.
- Develop customized outreach strategies to secure contracts with enterprises in retail, insurance, and utility sectors.
- Create compelling sales presentations and proposals to showcase value-added customer service solutions.
- Achieved successful market penetration in multiple industries, securing high-profile enterprise clients.
- Industry: BPO, Contact Centers, Digital Customer Service
Account Executive
On The Fuze
Bogotá
04.2023 - 07.2023
- Managed multiple sales accounts, built strong relationships, and closed deals with SMB and enterprise clients.
- Conducted cold outreach campaigns that increased lead conversions through personalized messaging.
Business Development Representative
On The Fuze
Bogotá
02.2023 - 04.2023
- Prospected and generated leads via cold calling, email outreach, and LinkedIn engagement.
- Implemented new business development processes, increasing efficiency in lead tracking and follow-ups.
Customer Service Administrator
Full Circle Electronics
Chicago, IL
01.2021 - 02.2023
- Managed client relationships with major corporations such as eBay, Hilton, Verizon, PayPal, and Pixar.
- Optimized customer service workflows, reducing response times and enhancing client satisfaction.
Business Development Manager (SaaS)
Full Circle Electronics
01.2016 - 01.2018
- Designed and executed commercial strategies for Colombian and international markets.
- Acquired and retained key accounts across the finance, education, and entertainment sectors.
Education
Specialist in Economy -
Pontifical Xavierian University
01.2014
Generative AI for Sales and Services Professionals
Linkedin
01.2024
Security Awareness Training
KnowBe4
01.2021
Degree in finance - Foreign Trade
Uniempresarial – UNIVERSIDAD EMPRESARIAL DE LA CAMARA DE COMERCIO DE BOGOTÁ
01.2011
Skills
- Team player
- Proactive
- Confidence
- Business analysis
- Client acquisition
- Relationship management
- CRM management
- New business opportunities
- Cold calling
- Lead generation
- Email campaigns
- Effective communication
- Written communication
- Customer engagement
- Sales process
- Business development
Interests
Staying up-to-date with the latest business news, trends and innovations
Fitness enthusiast, enjoying yoga, pilates, crossfit, outdoor activities like hiking
Additional Education
- ChatGPT
- Claude
- Loveable
- n8n
- HubSpot
- Slack
- Clickup
- Salesforce
- Sales CPQ
- ZoomInfo
- Apollo
- CRM Microsoft
- Microsoft Dynamics
Timeline
Business Development Specialist
OutPLEX
07.2023 - Current
Account Executive
On The Fuze
04.2023 - 07.2023
Business Development Representative
On The Fuze
02.2023 - 04.2023
Customer Service Administrator
Full Circle Electronics
01.2021 - 02.2023
Business Development Manager (SaaS)
Full Circle Electronics
01.2016 - 01.2018
Generative AI for Sales and Services Professionals
Linkedin
Security Awareness Training
KnowBe4
Degree in finance - Foreign Trade
Uniempresarial – UNIVERSIDAD EMPRESARIAL DE LA CAMARA DE COMERCIO DE BOGOTÁ
Specialist in Economy -
Pontifical Xavierian University