Stefany Lo Cicero
Project Manager/ Virtual Assistant
Quito
Summary
Dynamic Virtual Assistant and Project Manager with a proven track record at Onlyfans, enhancing client satisfaction and co-creating organizational culture. Excelled in conflict mediation and achieving significant project success through flexibility and strategic sales approaches. Skilled in fostering client relationships and streamlining operations to drive organizational goals.
Developed skills in fast-paced remote work environment, now looking to transition into new field. Seeking to apply transferable skills in new professional challenge.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Virtual Assistant, Project/Account Manager
Onlyfans
Remote
06.2021 - 12.2024
- Script writing and sales motivated pitches
- Creating a large community of regular clients by performing great customer service and follow up with sales
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Monitored project performance to identify areas of improvement and make adjustments.
- Assigned team schedule based on performances and sales statistics
- Co-created the company's culture and organizational structure
- implemented sales strategies successfully
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Set up virtual Zoom meetings, invited guests and disseminated agendas weekly
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams every day
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
Project Management Intern
Vexel Managment
Remote
09.2023 - 01.2024
- Actively participated in brainstorming sessions for concept development and idea generation, bringing fresh sales strategies
- Applied problem-solving skills to resolve unexpected challenges that arose during ongoing projects swiftly and efficiently.
- Organized client interviews and training sessions for new employees twice a week
- Assisted in maintenances of processes of sales strategies
Virtual Assistant
Royal Prestige
Remote
02.2020 - 06.2021
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas daily
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information daily
Translator/Junior Virtual Assistant
1, 2, 3, 4, Action Transportation
Quito, Provincia de Pichincha
11.2019 - 03.2020
- Translated documents from English to Spanish.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Assisted non-native English-speaking colleagues with document editing, and scheduling
- Schedule pick up dates and routes for drivers to look for medical patients and take them to ensurance appointments and back one day prior to appointment
- Solve any problems Spanish speaking drivers might have with directions or indications by calling english speaking patients and translating to help both parties meet and get to appointment
Education
Certificate - Project Management
Google
Remote 12.2024 - 12.2024
Internship - Project Management
Vexel Management
Perth, Australia 09.2023 - 01.2024
Skills
Flexibility
Organization
Conflict Mediation
Customer service
Calendar management
Social media updating
Meeting scheduling
File organization
Task prioritization
Spreadsheet management
Data entry
Timeline
Certificate - Project Management
Google
12.2024 - 12.2024
Project Management Intern
Vexel Managment
09.2023 - 01.2024
Internship - Project Management
Vexel Management
09.2023 - 01.2024
Virtual Assistant, Project/Account Manager
Onlyfans
06.2021 - 12.2024
Virtual Assistant
Royal Prestige
02.2020 - 06.2021
Translator/Junior Virtual Assistant
1, 2, 3, 4, Action Transportation
11.2019 - 03.2020
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