Sizo Tyopo
Information Technology
Mthatha
Summary
I am a young ambitious male. I hold a Diploma in Information Technology, Computer Literacy certificate (Advanced), and Code C1 driver’s license.
I am a good team player who thrives on creating and engaging creative solutions, deadline orientated and can produce detailed technical specifications from client requirements. A quick learner who can contribute innovative ideas and can communicate clearly and effectively. I’m good in communication and listening skills. I can speak Xhosa and English.
I can work good with a team and individual.
I can handle a pressure even if I meet with a difficult customers, and just follow the correct rules.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Technician and Customer Service Admin
Incredible Connection
07.2020 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Capturing customer information to the system.
- Making phone calls updating customers on their repairs.
Data Specialist
Vodacom Express
07.2018 - 11.2019
- Capture and update customer details to Microsoft Excel.
- Do cell phone setup.
- Do data transfer and data back-up.
- Call and send emails to customers for updates.
In Store Support Technician
Incredible Solutions
Mthatha
07.2013 - 02.2018
- Configured hardware, devices, and software.
- Walked individuals through basic troubleshooting tasks.
- Trained users on how to operate components and systems.
- Trained junior technicians to improve their technical skills and increase overall team productivity.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Completed inventory counts and organized supplies.
- Developed comprehensive documentation for support processes, enabling faster issue resolution for team members.
- Enhanced system performance by diagnosing and resolving hardware and software issues.
Education
Computer Certificate - Information Technology
Information Technology Resource Centre Collage
Mthatha, South Africa 05.2001 -
National Diploma - Information Technology
Walter Sisulu University
East London, South Africa 05.2001 -
Grade 12
Christ The King International School
Mthatha, South Africa12-2008
Skills
Maintenance and repairs
Problem-solving
Customer service
System troubleshooting
Installation and repair
Works Well Under Pressure
Issue analysis
Documentation and reporting
System Tests
Software configuration
Proficient in Microsoft 365
Accomplishments
National Diploma
Computer Literacy Certificate
C1 Driving license
Timeline
Technician and Customer Service Admin
Incredible Connection
07.2020 - Current
Data Specialist
Vodacom Express
07.2018 - 11.2019
In Store Support Technician
Incredible Solutions
07.2013 - 02.2018
Computer Certificate - Information Technology
Information Technology Resource Centre Collage
05.2001 -
National Diploma - Information Technology
Walter Sisulu University
05.2001 -
Grade 12
Christ The King International School
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