Dynamic Contact Center Consultant with a proven track record at Isonxperiences, excelling in complaint handling and customer communications. Enhanced customer satisfaction through innovative problem-solving and effective coaching. Skilled in analyzing contact center metrics, driving performance improvements, and resolving complex issues with professionalism and empathy.
Complaint handling
Workforce management
Innovation and creativity
Stress tolerance
Coaching and mentoring
Customer communications
Contact center metrics
Script adherence
Customer support