Siphosethu Mdayi
Summary
Energetic kitchen professional with excellent leadership and organizational skills. Accomplished multitasker with disciplined approach. Hardworking employee driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Waitress Supervisor
Gleneagles CC
11.2023 - 05.2024
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Adapted quickly to menu changes, ensuring team was always informed and prepared.
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
Waitress/Hostess
Seasonal Work
10.2019 - 10.2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
F&B Intern
J1 Training
12.2017 - 10.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Handled cash transactions accurately while adhering to company policies on cash handling and ensuring proper financial accountability.
- Assisted in developing creative seasonal cocktails for the menu, resulting in increased sales and positive guest feedback.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Acting Assistant Stock Controller
The Cullinan Hotel
08.2017 - 09.2017
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Coordinated with quality assurance team to ensure that incoming products met established quality standards, preventing potential stock issues related to defective items.
- Performed root cause analysis on inventory discrepancies, implementing corrective actions for long-term resolution.
- Collaborated with purchasing department to ensure timely delivery of products and adequate stock levels.
- Determined and performed appropriate adjustments of authorized stock levels.
- Implemented cycle counting program, increasing the frequency of counts without disrupting daily operations or affecting productivity levels.
Stock Control Intern
The Cullinan Hotel
02.2017 - 07.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Trained new interns on company policies and hospitality best practices, contributing to a well-prepared workforce.
- Handled reservation inquiries via phone, email, or online platforms, securing bookings efficiently and accurately.
- Provided concierge services, offering local recommendations for dining, entertainment, and attractions.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
Education
Bachelor of Commerce - Hospitality Management
Stenden South Africa
Port Alfred, South Africa05-2024
Certificate - Diploma in Food Safety
Alison
Online07-2023
Certificate - Diploma in Food Industry Roles And Responsibilitie
Alison
Online07-2023
Certificate - Google IT Support
Coursera
Online06-2023
High School Diploma -
Kuyasa Combined
Port Alfred, South Africa11-2011
Skills
Order accuracy
Complaint handling
Sales promotion
Task delegation
Inventory control
Teamwork
Food safety
Conflict resolution
Supply ordering
Food safety understanding
Worker training
Cash handling
Timeline
Waitress Supervisor
Gleneagles CC
11.2023 - 05.2024
Waitress/Hostess
Seasonal Work
10.2019 - 10.2023
F&B Intern
J1 Training
12.2017 - 10.2018
Acting Assistant Stock Controller
The Cullinan Hotel
08.2017 - 09.2017
Stock Control Intern
The Cullinan Hotel
02.2017 - 07.2017
Bachelor of Commerce - Hospitality Management
Stenden South Africa
Certificate - Diploma in Food Safety
Alison
Certificate - Diploma in Food Industry Roles And Responsibilitie
Alison
Certificate - Google IT Support
Coursera
High School Diploma -
Kuyasa Combined
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