Sarah Spence
Milan - Michigan,NM
Summary
Experienced professional with expertise in strategic planning, project management, research, and technical writing. Known for driving results, fostering collaboration, and adapting to evolving needs. Strong analytical skills, effective communication, and decisive problem-solving abilities. Reliable and focused on achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Senior Officer
Federal Government
02.2018 - Current
- Leads a team of officers in processing government benefits for a program which benefits 125k annually.
- Role includes research, program design and management, technical writing, training, reviewing officers’ work, and interviewing.
- Reviews and approves policies, guidance, directives, and procedures on program operations.
- Takes the lead on special projects.
- Builds interpersonal relationships across sectors to advance initiatives.
- Won several awards for quality of work and is consistently recognized by upper management for contributions to the organization's mission.
Business Process Analyst
CSRA
10.2016 - 02.2018
- Lead analyst for a government program which benefited 20,000 recipients annually.
- Developed, interpreted and applied policy to make eligibility determinations.
- Established and maintained liaison with internal and external partners.
- Wrote responses for Congressional and other inquiries based on knowledge of federal laws and procedures.
- Developed standard operating procedures and created written training curriculum and materials.
- Conducted training for team members.
- Consistently maintained the highest number of cases adjudicated per month, double that of other team members.
Executive Administrative Assistant
Buchanan and Edwards
02.2016 - 09.2016
- Worked directly for the head of a federal government Bureau and her 4 Deputies as an Executive Assistant during a high profile time for the Bureau.
- Managed their calendars, meetings and guests.
- Managed the complex flow of information throughout the Bureau and to/from outside stakeholders.
- Performed complex analytical and administrative tasks including project management, data collection and analysis, and budgeting.
Program Officer
Caritas
09.2013 - 12.2015
- Worked for a large, international humanitarian program.
- Position included research, program design and management, proposal-writing, grants management and training.
- Responsible for placement and benefit determination.
- Conducted site visits and assisted beneficiaries with legal issues.
- Drafted and presented briefings to senior leadership.
- Wrote position papers concerning the impact of new legislation on existing programs.
- Briefed key stakeholders outside the organization on organization plans and projects.
- Presenting on program/policy matters at cross-functional meetings, and in the overall response to inquiries.
- Program benefited 1,100 annually.
Education
Master of Arts - International Development
St. John's University
New York, NYBachelor of Arts - Philosophy
Urbaniana
Rome, ItalySkills
- Leadership
- Project Management
- Data Analysis
- Technical writing
- Communication
- Research
Languages
English
Native language
Italian
Proficient
C2
Spanish
Intermediate
B1
Slovenian
Intermediate
B1
French
Elementary
A2
Swahili
Elementary
A2
Timeline
Senior Officer
Federal Government
02.2018 - Current
Business Process Analyst
CSRA
10.2016 - 02.2018
Executive Administrative Assistant
Buchanan and Edwards
02.2016 - 09.2016
Program Officer
Caritas
09.2013 - 12.2015
Master of Arts - International Development
St. John's University
Bachelor of Arts - Philosophy
Urbaniana
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