Santiago Yerovi Echeverría
Quito
Summary
Organized and dedicated professional with over 5 years of experience providing administrative, organizational, and customer service support in fast-paced virtual environments. Demonstrated strong communication and problem-solving skills. Excel in time management, resulting in consistent achievement of high-quality objectives. Proven track record of maintaining efficient office operations through expertise in scheduling and coordinating meetings, managing travel and expense reports. Prioritize effective communication and team integration to drive assertive results while actively participating in project planning, team integration, and administrative processes. Proficient in MS Office, G Suite, Slack, Trello, Quickbooks, Zapier, Asana and other productivity tools.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Remote Independent Professional
01.2021 - Current
- Virtual Assistant & Customer Service for U.S. law, medical services, construction, transportation, retail, marketing and technology firms.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar and travel management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Bilingual interpretation and translation (English-Spanish).
- Emails, memo and internal / external communications management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Administrative, Virtual & Executive Assistant
Prosperity S.A.S.
01.2024 - 08.2024
- Talent scouting and onboarding for 5 new positions.
- Inventory control for the whole personnel and bodega.
- Weekly management and control of working hours.
- Sales and payroll management.
- Remote Executive Assistant and Customer Service for U.S. law firms and medical services.
General Assistant & Restaurant Supervisor
Best Western Livermead Cliff Hotel
11.2004 - 04.2005
- Scheduling and billing for reservations and events.
- Customer Service for guests and possible clients.
- Management of restaurant and bar.
- Waiter, wine waiter, barista and bartender.
Education
Master in Environment and Energy Management -
UNIVERSIDAD INTERNACIONAL DE LA RIOJA
Master of Business Administration -
UNIVERSIDAD ISABEL I
Master in Human Resources & Talent Management -
UNIVERSIDAD ISABEL I
Biologist with major in Ecology and Environment -
UNIVERSIDAD DEL AZUAY
Skills
- Team management
- Critical thinking
- Problem resolution
- Team integration
- Time management
- Learning capacity
- Adaptation to change
- Abstract thinking
- Results orientation
- Proactivity
- Empathy
- Feedback
- Reciprocity
- Leadership
- Schedule & calendar planning
- Strategic Planning
- Travel Arrangements
- Customer Service-Oriented
- Executive Support
- Computer Skills
Languages
English
Proficient
C2
Spanish
Proficient
C2
German
Upper intermediate
B2
Portuguese
Intermediate
B1
French
Elementary
A2
Tools
- Basics: Microsoft Office Suite, Google Suite, Canva, Android, iOS, ChatGPT.
- Editing: Adobe Photoshop & Illustrator.
- Administrative and Financial: Slack, Trello, Quickbooks, Zapier, Asana.
- Calendar and Communications: Zoom, Microsoft Teams, Google Calendar, Calendly, Monday.com.
Certification
- EF Standard Eenglish Test Certificate - C2 Proficiency
- NCFE Level 2 Certificate in Employment Skills
- Continuing Education Certificate in Leadership
References
- M.Sc. Susana León Yánez, (+593) 99 924 8929, scleon@puce.edu.ec
- M.Sc. Gustavo Chacón, (+593) 99 077 7449, gchacon@uazuay.edu.ec
- Eng. Carlos Rodríguez, (+593) 99 995 5990, crodriguez@cuenca.gob.ec
- M.Sc. David Siddons, (+593) 99 516 7496, dsiddons@uazuay.edu.ec
- Dr. María Eugenia Estupiñán, (+593) 99 244 1908, eugeniaestupinan@hotmail.com
Timeline
Administrative, Virtual & Executive Assistant
Prosperity S.A.S.
01.2024 - 08.2024
Administrative Assistant
Remote Independent Professional
01.2021 - Current
General Assistant & Restaurant Supervisor
Best Western Livermead Cliff Hotel
11.2004 - 04.2005
Master in Environment and Energy Management -
UNIVERSIDAD INTERNACIONAL DE LA RIOJA
Master of Business Administration -
UNIVERSIDAD ISABEL I
Master in Human Resources & Talent Management -
UNIVERSIDAD ISABEL I
Biologist with major in Ecology and Environment -
UNIVERSIDAD DEL AZUAY
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