Sanela Monani
Receptionist/ Admin Assistant
East London
Summary
I am a dynamic professional with a proven track record at EDGE Health and Fitness Club, enhancing office efficiency and client satisfaction through exceptional administrative support and interpersonal communication. Skilled in Microsoft Office and adept at managing client relationships, I significantly contributed to streamlining operations and boosting referral business. An all round team player and 'People- person' that adapts to any situation at any given moment- a self proclaimed BLENDER, if you will.
Overview
2
2
years of professional experience
Work History
Receptionist
EDGE Health And Fitness Club
06.2023 - Current
- Greeting incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
- Streamlining front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Respond to inquiries from callers seeking information.
- Resolving and attending to client grievances and complaints.
- Confirming appointments, communicating with clients, and updating client records.
- Answering central telephone system and directing calls accordingly.
- Maintaining a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handling cash transactions and maintaining sales and payments records accurately.
- Supporting office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and mailing clients. Record and communicate messages from clients staff and to management.
- Providing administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handling assignments independently with good judgement and critical thinking skills.
- Contributing to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisting with onboarding new clients, securing paperwork completion and handle the occasional contractual disputes.
Sales Consultant
EDGE Health And Fitness Club
06.2022 - 05.2023
- Daily communication, scheduling and confirming of appointments with prospective and existing clients.
- Assisted clients with understanding and signing membership agreement forms
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction from the services provided
- Called clients for customer service checks and attending to all needs of the clients within the sales department
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Handed out of flyers and promoted products and services
- Handled walk-ins and phone-ins
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
Education
Bachelor of Arts - Psychology
Nelson Mandela University
Port Elizabeth, South Africa 04.2001 -
National Senior Certificate -
Stirling High School
East London, South Africa 04.2001 -
Skills
Administrative Support
Office Management
Greeting and Seating Clients
Excellent verbal and written communication
impeccable phone ettiquette
Scheduling appointments
Exceptional interpersonal and professional communication
All Microsoft Office Programs
Data capturing and filing
Basic finance
Accomplishments
- Recognized by customers and Admin Manager for expedient and effective service.
- Responded to over 15 customer inquiries each day.
- Assisted management with the training of 4 new staff members.
- Provided support and relief to other branches while positions were vacant.
Timeline
Receptionist
EDGE Health And Fitness Club
06.2023 - Current
Sales Consultant
EDGE Health And Fitness Club
06.2022 - 05.2023
Bachelor of Arts - Psychology
Nelson Mandela University
04.2001 -
National Senior Certificate -
Stirling High School
04.2001 -