Samuel Lottering
Gqeberha
Summary
Hardworking Automotive Technician with 15 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Automotive Specialist
Jeno Auto
03.2018 - Current
- Enhanced customer satisfaction by providing exceptional automotive diagnostics and repair services.
- Reduced vehicle downtime for clients by efficiently managing workflow and prioritizing tasks.
- Delivered reliable maintenance service, ensuring vehicles consistently operated at peak performance levels.
- Conducted comprehensive inspections, accurately identifying and addressing issues before they escalated into costly repairs.
- Improved team productivity through effective collaboration, clear communication, and sharing of technical expertise.
- Increased repeat business by fostering strong relationships with customers and providing tailored solutions to their automotive needs.
- Streamlined inventory management processes, maintaining optimal stock levels while minimizing overhead costs.
- Assisted in the development of training programs for new technicians, enhancing their skills and knowledge in the field of automotive repair.
- Contributed to a safer work environment by adhering to established safety protocols and promptly addressing potential hazards.
- Utilized advanced diagnostic tools to accurately identify complex automotive issues and determine appropriate repair strategies.
- Provided expert guidance on preventative maintenance measures, prolonging vehicle life and reducing long-term costs for clients.
- Stayed current with industry trends and technological advancements through ongoing professional development opportunities.
- Promoted a positive workplace culture that valued teamwork, continuous improvement, and open communication among staff members.
- Optimized shop efficiency by implementing time-saving procedures without compromising the quality of workmanship.
Diagnostician Manager
Phenlot - Trading Diagnostics
04.2008 - 01.2018
- Enhanced customer satisfaction by providing accurate and timely diagnostic services for their vehicles.
- Implemented effective troubleshooting techniques to identify complex automotive issues, resulting in reduced repair time.
- Collaborated with service advisors and technicians to ensure seamless communication and efficient repairs.
- Streamlined diagnostic processes, contributing to improved workflow and increased productivity within the team.
- Educated customers on proper maintenance schedules and practices, promoting long-term vehicle health.
- Maintained organized workspaces, enabling quick access to tools and resources necessary for efficient diagnostics processes.
- Completed comprehensive vehicle inspections, identifying critical issues before they escalated into costly repairs or safety concerns.
- Improved overall workflow efficiency with meticulous record-keeping of diagnostic findings, repair recommendations, and client communications.
- Exceeded customer expectations by delivering thorough explanations of diagnosed issues while offering cost-effective solutions.
- Accurately estimated labor hours required for each repair job which led to better resource allocation within the workshop.
- Improved customer trust levels by ensuring transparency throughout the diagnostic process – from identifying issues to providing repair solutions.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Changed, rotated, and balanced tires on different types of vehicles.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Investigated customer complaints to identify cause of malfunctions.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Retained accurate records of purchases, titles and sales.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
Sales Manager
JW Motor Wholesales
05.2004 - 11.2007
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Finalization of finance deal.
- Facilitating test drives
- Managed accounts to retain existing relationships and grow share of business.
Master Tuner
Art Auto Racing
02.2001 - 12.2003
- Enhanced project efficiency by streamlining communication and collaboration among team members.
- Reduced costs for construction projects by implementing value engineering techniques.
- Managed subcontractor relationships to maintain project timelines and ensure high-quality workmanship.
- Improved safety standards on job sites, leading to a decrease in workplace accidents and injuries.
- Installation of performance engines, drivelines, suspension systems and power adders.
- Install, wire and tune electronic fuel injection system.
- Expedited project completion through effective scheduling and coordination of labor, materials, and equipment.
- Implemented quality control measures to ensure adherence to project specifications and industry standards.
- Operated welding equipment to assemble and repair metal structures and elements.
- Championed continuous improvement initiatives within the organization, driving process enhancements that led to increased efficiency and effectiveness in project delivery.
Education
Security Managment - Security And Protective Services
Bays Skills Acadamy
Gqeberha02.2024
Petrol & Diesel Mechanic Red Seal Certificate - Automotive
Trade Test Merseta
Gqeberha12.2023
Skills
- Roadside Assistance
- Engine Repair
- Performance Tuning
- Parts Ordering
- Estimating Costs
- Fuel Systems
- Brake Systems
- Inventory Management
- Time Management
- Expert Troubleshooting
- Quality Control
- Problem Solving
Certification
Specialized Skills
- Management.
- Asset Management.
- High risk assesement and evaluation.
- Investigation into fraud.
- Diesel fuel managment and optimization.
- Asset tracking and identification.
- Maintenance managment and investigation.
- Maximizing production effeciency.
- Excellent team player/leader and peoples person.
- Specialist in preventative maintenance and possible down time.
- Handling of sensative and confidentail materials.
- Adapting and responding to change.
- Applying expertise and technology.
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
PROFILE
I am a hardworking professional with a wide knowledge of 20 years in the automotive industry. Known for being a fast learner and a quick thinker, I thrive on working in challenging enviroment's with complex problems to resolve. Independent thinker working well in a team but also well equipment to lead and manage a dynamic team. With a genuine love for people I adept at building and fostering good working relationship with colleagues, management as well clients.
Timeline
Automotive Specialist
Jeno Auto
03.2018 - Current
Diagnostician Manager
Phenlot - Trading Diagnostics
04.2008 - 01.2018
Sales Manager
JW Motor Wholesales
05.2004 - 11.2007
Master Tuner
Art Auto Racing
02.2001 - 12.2003
Security Managment - Security And Protective Services
Bays Skills Acadamy
Petrol & Diesel Mechanic Red Seal Certificate - Automotive
Trade Test Merseta
Specialized Skills
- Management.
- Asset Management.
- High risk assesement and evaluation.
- Investigation into fraud.
- Diesel fuel managment and optimization.
- Asset tracking and identification.
- Maintenance managment and investigation.
- Maximizing production effeciency.
- Excellent team player/leader and peoples person.
- Specialist in preventative maintenance and possible down time.
- Handling of sensative and confidentail materials.
- Adapting and responding to change.
- Applying expertise and technology.
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