Power Bi
Samanta Salvador De León
International Business Student
Quito, Provincia De Pichincha
Summary
I am a student of international business, passionate about independent language learning and ways of relating and forming bonds with people from different cultures. I am currently looking for new work experiences in order to grow as a person and boost my professional career.
Overview
2
2
years of professional experience
17
17
years of post-secondary education
5
5
Languages
Work History
Sales Intern
YAAL Ecuador
02.2022 - 06.2022
- Managed customer expectations and helped navigate sales processes.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Provided product and technical support to customers.
- Generated reports to track sales activity and performance.
- Addressed customer queries and complaints with prompt and professional responses.
CRM Intern
KIA
06.2022 - 12.2022
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Educated customers about car options and processed purchases.
- Worked with clients to address and respond to client and partnership management issues.
Planning and Logistics Intern
Medicamenta Ecuatoriana S.A
09.2023 - 02.2024
- Responded to customer requests for information and resolved billing issues.
- Investigated pricing structures and suggested optimal vendors.
- Identified excess inventory and eliminated waste.
- Reached out to customers to offer solutions to diverse business issues.
- Scheduled deliveries and shipments, and provided real-time updates to all parties.
- Completed comprehensive analysis of billing and shipping issues in previous 5 months to determine areas in need of improvement.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Identified opportunities for inventory reductions.
Education
High School Diploma -
Unidad Educativa La Inmaculada
Quito 05.2001 - 05.2018
College - International Business Management
Universidad De Las Américas
Quito 05.2001 -
Skills
Logistics Process Improvement
Other Information
B1, own, para viajar, Conocimiento de varios productos de tecnología, y manejo de redes sociales
Training
- Cybersecurity in the Educational Environment, Fundación Telefónica Movistar, 05/2021
- Advanced English C1 Placement Certificate, EF, 08/2021
- Problem Solving Training Kia, 2022
- EF exchange German course in Munich, 2023
- Salesforce Management
- Campaign creation (HSM)
- Training osteoporosis line and metabolic-gastro line
Software
Excel
Microsoft Suite
Contifico
QAD
Python
Salesforce
Interests
Piano Playing
Guitar Palying
Rock Climbing
Boulder Climbing
Soccer Training
Tennis Playing
Independent language learning
Timeline
Planning and Logistics Intern
Medicamenta Ecuatoriana S.A
09.2023 - 02.2024
CRM Intern
KIA
06.2022 - 12.2022
Sales Intern
YAAL Ecuador
02.2022 - 06.2022
High School Diploma -
Unidad Educativa La Inmaculada
05.2001 - 05.2018
College - International Business Management
Universidad De Las Américas
05.2001 -
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