Salsabeel Alnawajha

My job at Akwade Co. was mainly focused on copywriting, online store management, and running points on social media content and media campaigns related to the accounts the company lands.
Content Types: product description, Blogs, Social Media content, Website content, Brand Story, Infographic and motion graphic video Content. etc. In both languages (Arabic, and English) Occasionally in Turkish.
Managed aspects of copy review and editing for various marketing and communications materials.
Wrote and updated brand guidelines to accommodate changing market conditions, content requirements, and regulations for compelling copy.
Developed engaging, compelling, and captivating copy for adverts and promotions.
Interpreted creative briefs and articles to develop concepts for copywriting tasks.

• Enhanced customer satisfaction by efficiently processing ticket purchases and reservations.
• Streamlined wait times for customers by managing queues and handling inquiries promptly.
• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
• Utilized reservation software to quickly access traveler information and make necessary adjustments to bookings.

Worked as a Ticketing Agent on IATA Ticketing Systems (Amadeus and Galileo).
Mastered company pricing strategy to maximize opportunity during peak and off-peak periods.
Reviewed activity reports and updated the accuracy of codes, rates, and guest information daily.
Assisted customers with finding favorable rates for desired reservation dates, times, and locations.
Assisted customers with confirmation of ground and air travel, hotel accommodations, and recreational activities.

• Composed inter-office correspondence and provided product and service information to customers.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Managed department budgets and generated financial reports for management review.Administration Assistant at The International Commission to Support Palestinian Right (ICSPR).
  Provided a high level of administrative support, including copying, faxing, and document distribution.
  Interpretation and translation work in Times of need.
  Writing project proposals, reports, and other documents needed.
  Supported staff with clerical tasks for well-maintained office administration.
  Directed incoming mail, interoffice messages, and packages to office recipients.
  Escorted visitors to the appropriate staff member or meeting location.
  Managed information on company databases for different organizational activities to track history and safeguard accurate information.
  Created and maintained spreadsheets using Excel.
  Received, sorted, and directed incoming mail to maintain good communication channels.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

• Offered transcription services for audio recordings as part of a comprehensive language solutions package.
• Developed a strong working knowledge of industry-specific terminology through extensive research and continuous professional development.
• Monitored progress of translation projects and reported issues to appropriate personnel.
• Expanded personal language expertise by regularly attending workshops, conferences, webinars, or taking relevant courses.
• Translated live recordings in real time with accuracy and composure.
  Proofread documents to remedy terminology and vocabulary errors.
  Inspected translations word-for-word for grammar and spelling faults.
  Commissioned external translation services for specialist projects.
  Attended regular training to remain knowledgeable on current best practices.
  Used appropriate presentations or visual aids to assist in translating large speeches during conferences.