Ruth Fernanda Cantos Navas
Bachelor Of International Studies
AZOGUES
Summary
Customer service professional with expertise in digital marketing and sales. Proven ability in product implementation on websites, handling international sales, and maintaining effective communication with suppliers. Experienced in industries such as furniture manufacturing, e-commerce, and tourism. Known for adaptability, creativity, quick learning skills, and teamwork. Open to flexible work hours and committed to delivering excellent results.
Overview
2
2
years of professional experience
Work History
E-Commerce Customer Service Assistant
Ecuvariado
03.2024 - 09.2024
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Customer Sales and Service
PROTESEG
11.2023 - 03.2024
- Processed orders, service requests and applied information to customers.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
- Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
Travel Agent Assistant
KAFERTOURS
08.2023 - 02.2024
- Handled complex multi-leg international bookings with precision, ensuring seamless travel experiences for clients.
- Enhanced client satisfaction by providing personalized travel itinerary recommendations based on their preferences.
- Liaised with airlines, hotels, tour operators, and transportation providers to confirm reservations and troubleshoot any issues that arose during clients trips.
- Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
Marketing and Communication Services Coordinator
Colineal
04.2022 - 07.2023
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Mentored junior team members, fostering professional development and contributing to a positive work environment.
- Coordinated successful events to promote company products and services, generating new leads and business opportunities.
- Collaborated with cross-functional teams to develop integrated marketing strategies that achieved desired outcomes.
Education
Bachelor of International Studies - Business
Universidad Del Azuay
Cuenca, Ecuador 05.2001 -
High School Diploma -
La Providencia
Azogues 05.2001 -
Skills
Empathy and patience
Complaint Handling
Returns processing
Live chat support
Customer service excellence
Customer Relations
Self Motivation
Problem Resolution
Adaptability
Languages
Spanish
Native language
English
Advanced
C1
Timeline
E-Commerce Customer Service Assistant
Ecuvariado
03.2024 - 09.2024
Customer Sales and Service
PROTESEG
11.2023 - 03.2024
Travel Agent Assistant
KAFERTOURS
08.2023 - 02.2024
Marketing and Communication Services Coordinator
Colineal
04.2022 - 07.2023
Bachelor of International Studies - Business
Universidad Del Azuay
05.2001 -
High School Diploma -
La Providencia
05.2001 -
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