Ruth Ramos-Jovel
Charlotte
Summary
Offering positive attitude and quick learning ability, ready to excel in customer-focused environment. Brings strong communication skills and knack for problem-solving, ensuring smooth operations and enhanced customer experiences.
Upbeat and charismatic with talent for effective communication and relationship-building. Possesses solid understanding of sales strategies and customer service excellence, coupled with strong organizational and time management skills. Ready to drive sales growth and enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Associate
Pacific Sunwear Of California Inc
10.2022 - 03.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Executed visual merchandising strategies to maintain appealing store displays.
- Processed sales transactions accurately using point-of-sale systems.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sales Lead Keyholder
Express Factory Outlet
04.2023 - 05.2024
- Collaborated with management on inventory control, including stock replenishment and organization.
- Executed promotional strategies to drive sales during peak periods effectively.
- Developed strong relationships with customers, fostering loyalty through personalized service.
- Monitored store cleanliness and organization, maintaining a welcoming shopping environment.
- Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.
- Managed inventory effectively, ensuring optimal stock levels for high-demand products.
Sales Lead Keyholder
Ann Taylor Loft
05.2024 - Current
- Supervised daily store operations to ensure exceptional customer service and sales performance.
- Trained and mentored team members on product knowledge and sales techniques.
- Managed cash register operations, ensuring accurate transactions and balanced tills.
- Assisted in visual merchandising to enhance product displays and attract customers.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
Education
Associate of Applied Science -
Central Piedmont
Charlotte, North Carolina08-2026
High School Diploma -
Olympic High School
Charlotte06-2024
Skills
- Team management
- Store operations
- Strong leadership
- Customer service
- Cash handling accuracy
- Loss prevention
- Sales proficiency
- Team training and development
- Safety enforcement
- Daily reporting
- Promotional planning
- Customer service management
- Bank deposits
- Team building
- Basic mathematics
- Multitasking and prioritizing
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Lead Keyholder
Ann Taylor Loft
05.2024 - Current
Sales Lead Keyholder
Express Factory Outlet
04.2023 - 05.2024
Sales Associate
Pacific Sunwear Of California Inc
10.2022 - 03.2023
Associate of Applied Science -
Central Piedmont
High School Diploma -
Olympic High School