Rodrigo Granja
Quito
Summary
Problem-solving Assistant Project Manager skilled in completing multiple tasks simultaneously and working with different personalities. Promoting exceptional skills in Sales and Administration. Versed in project management tools, software and methodologies. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in handling product issues with dedication to increasing productivity through close analysis of performance tasks. Proven history of increasing customer satisfaction. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
20
20
years of professional experience
Work History
Assistant Project Manager
Global Development Group
South Carolina
08.2023 - Current
- Project control on site; logistic and assistance for contractors and supervisors
- Material purchase and budget control.
- Participated in meetings with clients, contractors, vendors and other stakeholders regarding current projects.
- Worked closely with senior managers to ensure that all projects were completed according to schedule.
- Tracked project deliverables, keeping assignments on task and on budget.
- Provided administrative support to the Project Manager in order to facilitate successful project outcomes.
- Coordinated project activities and monitored progress to ensure timely completion of tasks.
- Resolved any conflicts that arose during the course of a project by utilizing effective problem-solving skills.
- Facilitated communication between team members, stakeholders and external partners involved in the project.
Administrative Assistant, Accounting
Sydney & Helen Correll Ministries
South Carolina
02.2022 - 08.2023
- Control and accounting management of donations and expenses for the sponsorship of missionaries around the world
- Daily update of theology school documents and files
- Payment control
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Responded effectively to sensitive inquiries or complaints.
Sales Representative
Galarza Constructions
Quito, Ecuador
01.2023 - Current
- Promote and sell personalized houses from the construction company.
Sales Representative
Galacruises Expeditions
Quito, Ecuador
02.2022 - Current
- Quote, sell and promote programs and tourist packages of continental Ecuador and Galapagos
- Develop customized programs with private and personalized services for international agencies and operators at all levels of requirements.
Sales Representative
Rebecca Adventure Travel
Quito, Ecuador
03.2022 - 12.2022
- Quote, sell and promote programs and tourist packages of continental Ecuador and Galapagos
- Develop customized programs for direct passengers and travel websites.
Sales Representative
Galapagos Safari Camp
Quito, Ecuador
11.2019 - 03.2021
- Sell personalized programs for the Galapagos Safari Camp hotel to direct clients or national and international agencies
- Develop programs that involve activities and hotel accommodations in mainland Ecuador as well as cruises on the islands
- Establish sales strategies with each client to encourage the sale and understanding of the product
- Budget planning and annual goals
- Coordinate the operational activities of suppliers according to their designation
- Assign and coordinate tour guide activities
- Establish a schedule of activities for a group of passengers and clients who visit certain hotels in Ecuador and Galapagos.
Air Traffic Agent
TAME EP
Quito, Ecuador
03.2020 - 11.2020
- Check-in at counter for Domestic and International flights on routes to New York, Ft
- Lauderdale, Buenos Aires, Lima, Sao Paolo, passenger boarding on National and International flights and dispatch of flights on ramp
- Baggage control upon arrival of national and international flights
- Taking inventory of luggage hold, tracking procedures, location of luggage that has not arrived at its final destination
- Control of entry to the warehouse and taking inventory of lagged or confused luggage
- Procedure for the transfer of cases of loss or looting of luggage to the customer service area.
Electoral Assistant
Consejo Nacional Electoral (C.N.E.)
Quito, Ecuador
02.2017 - 04.2017
- Assist in Voting Abroad Division in charge of the jurisdiction of the United States and Canada
- Exercise Quality Control, Digitization and Scanning activities
- Coordinate with the consulates and embassies for the electronic count of acts and Data for the counting and recounting of votes in the 2017 ecuadorian elections.
Cruise Director
Quasar Expeditions
Galapagos Islands
08.2012 - 11.2014
- Manage the hotel area on board and logistics of two ship vessels
- Control and preparation of inventories of food, food preparation, cleaning products and supplies for the weekly supply of vessels
- Weekly budgets of $ 4,000
- Coordinate logistics activities for supply in points other than the Galapagos Islands
- Quality control of products in order of expiration and preparation for the correct use in the different preparations, whether in kitchen, cleaning or bar area
- Correct control of the functioning of kitchen area, cabins, bar and social areas with staff in charge on board
- Personnel in charge: chefs, kitchen assistants, bar tenders, waiters
- (10 people in total) Schedule passenger activities on island visits
- Exclusive designation for VIP passenger charter cruises meeting their requirements on board the vessels and their stay on the islands
- Service required by international agencies such as International Expeditions, Safari Experts, among others
- VIP passengers served on board by charter vessel.
Documentation Assistant
Agip Oil Ecuador
Puyo, Ecuador
10.2003 - 07.2012
- Assistance to the Field Manager in contract control and coordination of specific contracts such as oil production equipment rental, helicopter rental, control of supplies and catering equipment, control of arrival of food to destination, control of office supplies
- Budget control of contracts between 4 and 20 million dollars
- Daily and monthly Management Reports for dependencies and International Managements where daily activities of oil production and environmental and operational control of more than five involved departments were detailed
- Reception and control of land cargo with dispatch and reception manifests
- Planning dispatch of cargo trucks with obsolete materials
- Control and inventory management of office supplies and computer supplies
- Control and management of official and technical documents in the archive area for all personnel.
Laborer
Pavers & Retainers
South Carolina
- Design and installation of outside pavers, retainer walls and decorative garden walls.
Education
Bachelor in Comunication -
Universidad Internacional del Ecuador
03.2002
High School -
S.E.K. International High School
01.1997
Elementary School -
S.E.K. International High School
01.1991
Elementary School -
Luxmanor Elementary School
01.1988
Elementary School -
Pensionado Borja # 3
01.1986
Skills
- Client Relationships
- Scope Management
- Schedule Coordination
- Inbound and Outbound Calling
- Complaint Resolution
- Product Knowledge
- Team Development
- Conflict Resolution
- Customer Relations
- Customer Service
- Sales Closing
Personal Information
Title: Bachelor in Comunication
Languages
Advance English
References
- Jorge Parrott, CMM College of Theology, (704) 517-2557, officecmm@gmail.com
- Robert Covert, Westrock, (317) 652-1037, robert.covert@westrock.com
Training
- Proyect Estrategics Development Program, The Bottom Line, Guayaquil, Ecuador, 11/01/10
- Oracle Inventory Fundamentals, Oracle University, Quito, Ecuador, 03/01/10
- Advanced Level Excel, New Horizons, Quito, Ecuador, 11/01/09
- Archive and legal documentation handling and technics, Carrera & Asociados, Quito, Ecuador, 05/01/08
- Control and Documentation analysis, Universidad Central del Ecuador, Quito, Ecuador, 03/01/04
- International Mass Media Christian Seminar (COICOM 2003), Guayaquil, Ecuador, Guayaquil, Ecuador, 09/01/03
- International Mass Media Christian Seminar (COICOM 2001), Guatemala City, Guatemala, Guatemala City, Guatemala, 09/01/01
- International Mass Media Christian Seminar (COICOM 1999), Lima, Perú, Lima, Perú, 09/01/99
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Assistant Project Manager
Global Development Group
08.2023 - Current
Sales Representative
Galarza Constructions
01.2023 - Current
Sales Representative
Rebecca Adventure Travel
03.2022 - 12.2022
Administrative Assistant, Accounting
Sydney & Helen Correll Ministries
02.2022 - 08.2023
Sales Representative
Galacruises Expeditions
02.2022 - Current
Air Traffic Agent
TAME EP
03.2020 - 11.2020
Sales Representative
Galapagos Safari Camp
11.2019 - 03.2021
Electoral Assistant
Consejo Nacional Electoral (C.N.E.)
02.2017 - 04.2017
Cruise Director
Quasar Expeditions
08.2012 - 11.2014
Documentation Assistant
Agip Oil Ecuador
10.2003 - 07.2012
Laborer
Pavers & Retainers
Bachelor in Comunication -
Universidad Internacional del Ecuador
High School -
S.E.K. International High School
Elementary School -
S.E.K. International High School
Elementary School -
Luxmanor Elementary School
Elementary School -
Pensionado Borja # 3
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