ROBERTO RAZA SÁNCHEZ
Hotel And Tourism Engineer
Quito
Summary
Experienced hospitality professional with over 10 years managing Airbnb businesses and human resources in hotel settings. Strong administrative background with proven abilities in operations, customer service, and team management. Skilled in leveraging social media platforms to enhance guest engagement and promote business growth. Seeking to bring exceptional organizational and communication skills to a waiter position, contributing to high-quality dining experiences.
Overview
13
13
years of professional experience
18
18
years of post-secondary education
2
2
Languages
Work History
General Manager & Owner
Homevoyage Ecuador
01.2012 - Current
- Managed fully furnished apartment rentals for international clients
- Oversaw all operational aspects, including property management, guest relations, and marketing strategies
- Ensured high guest satisfaction by providing personalized services and maintaining excellent property standards
- Expanded client base and increased revenue through effective networking and promotional efforts
General Manager & HR Support
La Cata Gastro Bar
01.2021 - 11.2024
- Managed daily operations of a Spanish-American cuisine restaurant, ensuring high service standards and operational efficiency
- Oversaw HR functions, including recruitment, training, and employee relations, fostering a productive and motivated team
- Developed and implemented business strategies to drive sales and enhance customer satisfaction
- Coordinated with chefs and staff to maintain quality and consistency in menu offerings and service
General Manager & Owner
FastFit Ecuador
01.2020 - 10.2024
- Directed operations of an EMS (Electro Muscle Stimulation) fitness center utilizing cutting-edge technology to enhance muscle development
- Managed client acquisition, staff training, and overall business performance
- Developed tailored fitness programs to meet individual client goals, ensuring customer satisfaction and retention
- Promoted the brand through innovative marketing strategies, resulting in increased visibility and revenue growth
General Manager
Airbnb Property Management, Ecuador
01.2015 - 01.2024
- Managed a portfolio of Airbnb properties, ensuring high occupancy rates and guest satisfaction through exceptional service and efficient operations
- Handled property listings, pricing strategies, and communication with international and local guests
- Oversaw maintenance, housekeeping, and guest support to maintain top-tier property standards
- Implemented marketing initiatives to attract clients and increase revenue
Human Resources Manager
Hotel Patio Andaluz
01.2012 - 12.2013
- Led the recruitment, onboarding, and training processes for all hotel staff, ensuring alignment with company standards and objectives
- Managed employee relations, performance evaluations, and conflict resolution to maintain a positive work environment
- Developed and implemented HR policies to improve efficiency and staff satisfaction
- Coordinated with management to address staffing needs and foster a collaborative workplace culture
Education
Bachelor’s Degree - Hospitality and Tourism Management
Universidad Católica Del Ecuador
05.2001 - 05.2019
Skills
Operations management
Customer relationship management
Team leadership
Project management
Staff supervision
Team building
Staff motivation
Financial administration
Business development
Leadership and team building
Schedule management
Business administration
Timeline
General Manager & HR Support
La Cata Gastro Bar
01.2021 - 11.2024
General Manager & Owner
FastFit Ecuador
01.2020 - 10.2024
General Manager
Airbnb Property Management, Ecuador
01.2015 - 01.2024
General Manager & Owner
Homevoyage Ecuador
01.2012 - Current
Human Resources Manager
Hotel Patio Andaluz
01.2012 - 12.2013
Bachelor’s Degree - Hospitality and Tourism Management
Universidad Católica Del Ecuador
05.2001 - 05.2019
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