Summary
Overview
Work History
Education
Skills
Computer skills
Timeline
Roberto Lopez

Roberto Lopez

Hotel Manager

Summary

Dynamic Hotel Manager with a proven track record at Eugenia Hotel, excelling in customer service and team leadership. Successfully implemented marketing strategies that enhanced guest satisfaction and drove revenue growth. Skilled in recruiting and training staff, ensuring high-quality service standards.


Strong enthusiasm for technology, design and personal growth. Currently learning Web development ( Front end )

Overview

25
25
years of professional experience
2
2
Languages

Work History

Hotel Manager

Eugenia Hotel
03.2003 - Current


  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Developed and implemented marketing strategies to promote hotel services.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Oversaw day-to-day operations of 34-room hotel with staff of 14 employees.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Designed menus, brochures, and marketing materials to support hotel operations and promotions

Sales Executive

MasterCard Quito
02.2001 - 01.2003
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Utilized internal lead referral tools to solicit new business opportunities and contacts.

Education

Business And Marketing - Sales And Marketing Education

Universidad San Francisco USFQ, Quito
01.1998 - 2000.06

Skills

Management

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Computer skills

* HTML,CSS and JAVASCRIPT basics

* Web design on Framer

* Google Suite ( Docs, sheets, meet)

* Microsoft ( Teams, Excel, Word, Outlook, Powerpoint )

* Photoshop , Illustrator

* Canva

* Linux

* Experience in cryptocurrency wallets and conducting transactions

Timeline

Hotel Manager - Eugenia Hotel
03.2003 - Current
Sales Executive - MasterCard Quito
02.2001 - 01.2003
Universidad San Francisco USFQ - Business And Marketing, Sales And Marketing Education
01.1998 - 2000.06

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Roberto LopezHotel Manager