Office 365
Richard Javier Grillo Palacios
Quito,Pichincha
Summary
- Encontrar un Trabajo en Área Administrativa Oficina, Marketing Digital (Find Job in Buisness, Commerce, Administrative Area, Digital Marketing and Assistant Secretary)
- En área Gastronómica de cocina. (Also Find Job in Gastronomic Fast Food & Restaurant industry in the Kitchen, or waiter assistance).
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
PASANTE- 2017- RESTAURANTE EL COYOTE
Coyote
Quito, Pichincha
01.2017 - 12.2017
- Atención al público, mesero
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Arranged tables and chairs for special occasions and events.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted customers with carry-out service.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Greeted customers and provided menus upon arrival to dining room.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Established rapport with customers by providing friendly and attentive service.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Addressed customer complaints and inquiries to verify satisfaction.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Met with chef to review daily specials and menu changes.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Provided attentive service and proactively assessed guest needs.
- Assisted with bussing tables and cleaning up spills.
- Engaged in suggestive selling and other sales techniques.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
ASISTENTE DE GERENCIA
GALANT ENTERPRISES INC.
NEW YORK, USA
09.2021 - 03.2024
- Atención al cliente
- Llevar la contabilidad del negocio
- Archivar los documentos
- Agendar citas con clientes
- Mercadeo y Ventas para cerrar contratos con clientes
- Contratar a los diseñadores contratistas de Cocina.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
ASISTENTE ADMINISTRATRIVO Y TRADUCTOR FREELANCE
SP LANGUAGE SERVICES
QUITO, ECUADOR
02.2015 - 12.2019
- Traducir documentos de español-inglés-español
- Actividades administrativas
- Atención al cliente para cerrar contratos
- Logística
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
- Identified issues, analyzed information and provided solutions to problems.
ASISTENTE DE GERENCIA
GALANT ENTERPRISES INC.
NEW YORK, USA
02.2013 - 04.2015
- Atención al cliente
- Llevar la contabilidad del negocio
- Archivar los documentos
- Agendar citas con clientes
- Mercadeo y Ventas para cerrar contratos con clientes
- Contratar a los diseñadores contratistas de Cocina.
- Answered central telephone system and directed calls accordingly.
- Scheduled office meetings and client appointments for staff teams.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Corresponded with clients through email, telephone, or postal mail.
Education
Mercadotecnia - Marketing Management And Research
2 SEMESTRES UTE-MERCADOTECNIA
Quito 01.2020 - 09.2021
Digital Marketing - Digital Marketing
CURSO MARKETING DIGITAL - CON PROFESOR JUN LEE MASTER
Quito 01.2018 - 12.2018
Master Of Chemistry - Coffee Barista
ISVEGLIO BARISMO CAFÉ
Quito 01.2017 - 01.2018
Chef Cuisine - Chef Training
CHEF DE CUISINE
Quito 01.2016 - 01.2017
Bachelor Of Applied Science In Information Technology - Business Administration And Management
TITULO DE BACHILLER: TECNICO EN COMERCIO Y ADMINISTRACION ESPECIALIDAD APLICACIONES INFORMATICAS
Quito 09.2007 - 07.2012
Bachelor Event Planning - Meeting And Event Planning
ORGANIZACIÓN DE EVENTOS
Quito 01.2007 - 12.2007
Bachelor Of Computer Applications - Computer Installation And Repair Technology
MANTENIMIENTO COMPUTADORAS M1 Y M2
Quito 01.2010 - 12.2010
Bachelor Of Accountancy - Accounting And Business Management
ASISTENTE CONTABLE
Quito 01.2009 - 12.2009
Bachelor Of Applied Science In Information Technology - Computer And Information Sciences
AUXILIAR TECNICO EN COMPUTACION
Quito 01.2011 - 12.2011
Skills
Windows (Windows 7, Windows 8, Windows 10, Windows 11)
Mac Lion Sistema operativo Apple IOSAndroidMAC APPLE IOSOffice 365 Microsoft
ExcelWordSistemas Operativo Windows MacLinux de 2000-2010Recordkeeping
Organization
Friendly, Positive Attitude
Multitasking
Critical Thinking
Conflict Resolution
Team building
Task Prioritization
Customer Service
Organizational Skills
Written Communication
Computer Skills
Remote Office Availability
Problem Resolution
Calm Under Pressure
Google Drive
Public Speaking
Quality Assurance
Excellent Communication
Recordkeeping
Attention to Detail
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Certification
Certified Mechanical Translator Senescyt
Interests
Videogame Testing
Cinema
Ecommerce
Digital Information and Commerce
Timeline
ASISTENTE DE GERENCIA
GALANT ENTERPRISES INC.
09.2021 - 03.2024
Certified Mechanical Translator Senescyt
06-2020
Mercadotecnia - Marketing Management And Research
2 SEMESTRES UTE-MERCADOTECNIA
01.2020 - 09.2021
Digital Marketing - Digital Marketing
CURSO MARKETING DIGITAL - CON PROFESOR JUN LEE MASTER
01.2018 - 12.2018
Master Of Chemistry - Coffee Barista
ISVEGLIO BARISMO CAFÉ
01.2017 - 01.2018
PASANTE- 2017- RESTAURANTE EL COYOTE
Coyote
01.2017 - 12.2017
Chef Cuisine - Chef Training
CHEF DE CUISINE
01.2016 - 01.2017
ASISTENTE ADMINISTRATRIVO Y TRADUCTOR FREELANCE
SP LANGUAGE SERVICES
02.2015 - 12.2019
ASISTENTE DE GERENCIA
GALANT ENTERPRISES INC.
02.2013 - 04.2015
Bachelor Of Applied Science In Information Technology - Computer And Information Sciences
AUXILIAR TECNICO EN COMPUTACION
01.2011 - 12.2011
Bachelor Of Computer Applications - Computer Installation And Repair Technology
MANTENIMIENTO COMPUTADORAS M1 Y M2
01.2010 - 12.2010
Bachelor Of Accountancy - Accounting And Business Management
ASISTENTE CONTABLE
01.2009 - 12.2009
Bachelor Of Applied Science In Information Technology - Business Administration And Management
TITULO DE BACHILLER: TECNICO EN COMERCIO Y ADMINISTRACION ESPECIALIDAD APLICACIONES INFORMATICAS
09.2007 - 07.2012
Bachelor Event Planning - Meeting And Event Planning
ORGANIZACIÓN DE EVENTOS
01.2007 - 12.2007