Getting a diploma in Tourism
Rebecca Mbenyane
Tsitsikamma
Summary
Adept at multitasking and decision-making, I significantly enhanced customer satisfaction at South African National Parks by streamlining check-in processes and ensuring efficient communication. My background in creative writing and public speaking complements my ability to resolve customer inquiries effectively, demonstrating strong teamwork and collaboration skills.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Gate Administrator
South African National Parks
Tsitsikamma
10.2017 - Current
- Directed telephone calls and relaying telephone messages timorously .
- Communicating with guests and provide them with information regarding the facilities and activities inside the Park .
- Greet visitors , allocate accommodation and attend to queries from guests .
- Accept payments from guests handled financial transactions and balancing of cash up sheet on Roomseeker.
- Maintaining a constant supply of organizational brochures for distribution .
- Performed general administration .
Temporary Receptionist ( Boat )
South African National Parks
Tsitsikamma
05.2017 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Adhoc duties
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Scheduled office meetings and client appointments for staff teams.
Education
High School Diploma -
Humansdorp Senior Secondary School
Humansdorp 04.2001 -
Skills
Creative writing
Time management
Decision-making skills
Stress tolerance
Public speaking
Good judgement
Awareness to reactions
Endurance
Good sportsmanship
Teamwork and collaboration
Interests
Reading
I like reading about the different types of cultures and also about different countries and their interests .
Timeline
Gate Administrator
South African National Parks
10.2017 - Current
Temporary Receptionist ( Boat )
South African National Parks
05.2017 - 08.2017
High School Diploma -
Humansdorp Senior Secondary School
04.2001 -
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