Raul Jerez
Bachelor's Degree In Corporate Communication - Ecuador
Chicago- Illinois
Summary
Proven leader at AFESA Construction LCC, adept in sales leadership and window installation, enhanced team productivity, and client satisfaction through exceptional communication and professionalism. Streamlined operations, achieving notable customer loyalty and operational efficiency, with a keen focus on safety and budget optimization. Skilled in negotiation and project management, consistently exceeding performance targets.
Overview
5
5
years of professional experience
Work History
Supervisor of Operations
AFESA Costruction LCC
10.2022 - 08.2024
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Improved workplace productivity by implementing standardized procedures for tool organization and maintenance.
- Implemented best practices for material handling and waste reduction, minimizing environmental impact.
- Earned company recognition for consistently meeting or exceeding performance targets in terms of quality, speed, and customer satisfaction.
Salesperson
AFESA Construction LCC
10.2021 - 10.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Negotiated prices, terms of sales and service agreements.
Window Installer
AFESA Construction LCC
09.2019 - 09.2021
- Participated in ongoing professional development opportunities related to window installation techniques and materials.
- Demonstrated expertise in various types of window systems, allowing for successful completion of diverse projects.
- Streamlined installation process, resulting in faster completion times for clients.
- Provided customers with excellent customer service by phone and in person when conducting consultations, answering questions and installing windows.
- Adjusted window frames to provide exact fit of new window panes.
- Enhanced team productivity through effective collaboration and communication during window installations.
Education
Bachelor's Degree in Corporate Communication - Communications
Universidad De Las Americas UDLA
Quito, Ecuador 05.2001 -
Skills
Sales Leadership
Client Relationships
Business Planning
Professionalism and Punctuality
Self-motivation and discipline
Strong Communication Skills
Power Tool Operation
Active listening abilities
Product Knowledge Expertise
Construction
Installation planning
Measurement accuracy
Window replacement
Languages
Spanish
Native language
English
Upper intermediate
B2
Hobbies
The top 3 of my hobbies are:
Cooking: It relax me, I like to try always new food combinations.
Gym: I think that is really important to have a healthy life.
Soccer: It is my passion since I remember.
Timeline
Supervisor of Operations
AFESA Costruction LCC
10.2022 - 08.2024
Salesperson
AFESA Construction LCC
10.2021 - 10.2022
Window Installer
AFESA Construction LCC
09.2019 - 09.2021
Bachelor's Degree in Corporate Communication - Communications
Universidad De Las Americas UDLA
05.2001 -