Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Phumeza Manzi

Client Service Officer
Queenstown

Summary

Dynamic professional with a proven track record at Reboot Consulting, excelling in administrative support and client relations. Leveraged strong interpersonal skills and analytical abilities to enhance customer satisfaction and streamline operations. Recognized for implementing effective strategies that improved service delivery and maintained confidentiality of sensitive information. With strong foundational knowledge of UIF regulations, the Public Financial Management Act ( PFMA), and the Batho Pele principles. I am eager to contribute to public services excellence in a Client Service Officer role.

Overview

13
13
years of professional experience

Work History

Administrative Clerk

Reboot Consulting
Queenstown, Eastern Cape
02.2021 - 06.2025
  • Provided administrative support, including document handling, appointment scheduling, diary management, and meeting coordination.
  • Assisted clients via phone and email, ensuring professional and courteous service.
  • Maintained confidentiality of sensitive documentation and personnel records.
  • Recorded incoming/outgoing correspondence, arranged travel bookings, and managed filing systems.
  • Drafted, proofread, and edited official documents and reports.
  • Supported the CEO with personal assistance and diary organization.

Sales Manager

Credico Marketing
Randburg, Gauteng
08.2016 - 11.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent follow-ups.
  • I ran 20+ interviews per day to recruit new team members.

Client Service Representative

Vodacom
Pietermaritzburg,Kwazulu-Natal
01.2012 - 07.2016
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
  • Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.

Education

Bachelors of Laws - Law

University of South Africa
East London, South Africa
04.2001 -

High School Diploma -

Raymond Mhlaba Senior Secondary
Tarkastad, South Africa
04.2001 -

Skills

  • Interpersonal skills

  • Customer relations

  • Analytic skill

  • Telephone etiquette

  • Computer literacy

  • Verbal and Written communication

  • Listening skill

  • Conflict and Problem solving

  • Time management

  • Interviewing

  • Interpreting and explaining in details

  • Filing systems

References

1. Mr. Zingisa July

Position: CEO

Company: Reboot Consulting

email: zingisa.july@gmail.com

Phone: 0835563205

Relationship: Former employer


2. Miss. Ayola Sosibo

Position: Senior Manager

Company: Vodacom

email: ayolasosibo@outlook.com

Phone: 0660084237

Relationship: Former Supervisor


3. Miss. Bokang Mohele

Position:  Senior Manager

Company: Credico Marketing

email: bokang1990@outlook.com

Phone: 0765725480

Relationship: Former Supervisor


Timeline

Administrative Clerk

Reboot Consulting
02.2021 - 06.2025

Sales Manager

Credico Marketing
08.2016 - 11.2019

Client Service Representative

Vodacom
01.2012 - 07.2016

Bachelors of Laws - Law

University of South Africa
04.2001 -

High School Diploma -

Raymond Mhlaba Senior Secondary
04.2001 -

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Phumeza ManziClient Service Officer